Well, i just registered here as i was looking around for a new ISP possibley when my Contract with plus.net Finishes.
I've currently been experiancing many problems in the past week with my ADSL Connection im situated in Warrington @ The Padgate exchange which is just like 500 paces away from my actual street.
Anyway to the problem in detail, im a young guy i dont pay for the connection myself, my parents do but its mainly for me as i game ALOT with games such as UT2K4 many hours spent sat infront of my PC during nite, and late nite hours. Now i started getting Packetloss on ANY server that i tried playing 2K4 on so i got my trustee program PingPlotter out and sure enuff at several different hops i was getting Packetloss, tried alot of other servers out and then again yep i get packetloss at other hops also, then i come across gettin packetloss @ a Plus.net hop so i phoned up the customer support this time i got answered after just a few minutes and yet again they think im thick and don't know my way around a PC like the many other times ive called up before, at this time which was yesterday evening i was also having speed problems like my line as 450Kbps rather than the 1MB Line my family pays for, then today the speed clears up sure enuff, but still the packetloss which effects gaming dramatically. I raised a ticket yesterday, and it took the support team well over 12 hours to even bother to post and then i get told to test my line speed on the BT Special Engineers one or so..
Tested it and my line was dipping.
Results were.
738,957,775,957,800,917,796
kilo bits per second (Kbps)
Now as u see i get big dips way below the 950 average i shud be getting which is caused by the packetloss but it seems none of the actual technical support know much about the networking side of things. I maybe 17 but i have been online now for 5 years. So maybe i can get some decent responses on here.
o and the reply to my ticket that i gave my BT Test results its way over 12 hours again and no response - So much for 24 hour support, and the ticket clear up thing doesnt work on the plus net site, apprently they aim to get around too ppls @ around 4 hours and max around 8 if i understand it correctly.
- Side note. There was this one time where i just upgraded my PC to a new Asus K8VSE Deluxe Motherboard and 64bit processor, was running on 1GB DDR Memory and 250GB HDD with a Radeon 9800XT GFX in it, and a Sound blaster Live card in it.. And i was having problems with my PCI ADSL Card not authenticated or something, and i get told by the Support guy that my PC Doesnt have enuff power to support the modem in it, and that i shud go out and buy another Modem. Not having a real bad go at Plus.net but some people at your customer call centre must be Trained monkeys.
Btw. Anyone else experiancing problems recently in past few days or last week with the ADSL Service i know other ppl outside of Plus.net who are on ADSL also experiancing the same Packetloss issues [ Gamers i know ] - Was main reason for this post
Ps. For Plus.net guy if u want to look up my Ticket ID its : [13492831] [ User - Freakishly ]
O and i got charged over £100 for my Setup fee last october at begin of my contract
If only i cud have cable all these issues wudnt be a problem i wud have saved alot of time and effort and money, if i cud have cable 4 years ago, but still Everyone on the other side of the street can get Cable but not our side
.
MD.
I've currently been experiancing many problems in the past week with my ADSL Connection im situated in Warrington @ The Padgate exchange which is just like 500 paces away from my actual street.
Anyway to the problem in detail, im a young guy i dont pay for the connection myself, my parents do but its mainly for me as i game ALOT with games such as UT2K4 many hours spent sat infront of my PC during nite, and late nite hours. Now i started getting Packetloss on ANY server that i tried playing 2K4 on so i got my trustee program PingPlotter out and sure enuff at several different hops i was getting Packetloss, tried alot of other servers out and then again yep i get packetloss at other hops also, then i come across gettin packetloss @ a Plus.net hop so i phoned up the customer support this time i got answered after just a few minutes and yet again they think im thick and don't know my way around a PC like the many other times ive called up before, at this time which was yesterday evening i was also having speed problems like my line as 450Kbps rather than the 1MB Line my family pays for, then today the speed clears up sure enuff, but still the packetloss which effects gaming dramatically. I raised a ticket yesterday, and it took the support team well over 12 hours to even bother to post and then i get told to test my line speed on the BT Special Engineers one or so..
Tested it and my line was dipping.
Results were.
738,957,775,957,800,917,796
kilo bits per second (Kbps)
Now as u see i get big dips way below the 950 average i shud be getting which is caused by the packetloss but it seems none of the actual technical support know much about the networking side of things. I maybe 17 but i have been online now for 5 years. So maybe i can get some decent responses on here.
o and the reply to my ticket that i gave my BT Test results its way over 12 hours again and no response - So much for 24 hour support, and the ticket clear up thing doesnt work on the plus net site, apprently they aim to get around too ppls @ around 4 hours and max around 8 if i understand it correctly.
- Side note. There was this one time where i just upgraded my PC to a new Asus K8VSE Deluxe Motherboard and 64bit processor, was running on 1GB DDR Memory and 250GB HDD with a Radeon 9800XT GFX in it, and a Sound blaster Live card in it.. And i was having problems with my PCI ADSL Card not authenticated or something, and i get told by the Support guy that my PC Doesnt have enuff power to support the modem in it, and that i shud go out and buy another Modem. Not having a real bad go at Plus.net but some people at your customer call centre must be Trained monkeys.
Btw. Anyone else experiancing problems recently in past few days or last week with the ADSL Service i know other ppl outside of Plus.net who are on ADSL also experiancing the same Packetloss issues [ Gamers i know ] - Was main reason for this post
Ps. For Plus.net guy if u want to look up my Ticket ID its : [13492831] [ User - Freakishly ]
O and i got charged over £100 for my Setup fee last october at begin of my contract
If only i cud have cable all these issues wudnt be a problem i wud have saved alot of time and effort and money, if i cud have cable 4 years ago, but still Everyone on the other side of the street can get Cable but not our side
MD.























