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Connection problems ?

My g/f is having problems connecting to MAAF - she has not been able to get online now for the past 4 days :mad: and keeps getting Invalid Username/Password - these details have been checked and are correctly put in.

On the homepage it is not accepting Newbies due to a Technical Platform Upgrade, but Service Status says there are no known problems.

Would someone from MAAF please comment if there is a problem ?
 
MADASAFISH - are they going under ?

A friend of mine is having major problems with MAAF and cannot connect to them for the past 5 days running. :mad:

Does anyone know what is happening with them ? I have sent support emails to them and so far no answer.

Are they too struggling with the demise of Affinity ?
:laugh:
 
MAAF are part of the Brightview group of companies and are not related to Affinity - however, Brightview themselves have only just come out of administration.

The service status page state there are no known problems but sometimes some ISP's are slow in updating this. Gives the following contact number 0906 302 0171. Calls are charged at 50p per minute - lines are open between 8am and 11pm seven days a week.

Hope that helps.
 
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Thx for the phone number Pete.
 
MAAF Update

Having spoken this evening to Bash - Techie Support @ MAAF, he has advised me that there are ongoing platform upgrades to their servers and although appreciates most people can't connect since 8 days now, he does not know how long the service will be down. He has said that the engineers are working flat-out on trying to fix the problem, but NO date has been set for the future when the problem will be fixed !!!

He did however say, that compensation may be made available if you write to their Customer Services at Harrogate - but no promise made !!

I also asked if someone from MAAF would care to post here at ISP Review - but he said not very likely !!

Nice to know your (not me tho)ISP looks after you :mad:
 
Having spoken tonight with Techie Support (Bash) on behalf of my friend, he has assured me that although no connections are successful and the engineers are working flat-out to fix the problem, he has no idea when normal service will be resumed, also going on to say, that he doesn't think anyone from MAAF will be commenting in here !!!
 
Well, thats not exactly helpful - if it was me, I'd start looking round for another ISP.

Eight days without service is ridiculous, I suppose they're too frightened to come and justify it here.

Sad really to see this happen to MAAF - they were one of my first ISP's and really good for a time.
 
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Might be best to keep everything under the other thred and maybe one of the mods could move that to this forum.

The other topic is here -http://www.ispreview.co.uk/talk/showthread.php?s=&postid=71105#post71105
 
Merged the two now Thanks for the link Petezab. :)

I will mention this in the mods and see if Mark.J can get a little more info out of them.
 
We need to see more 'OFFICIAL' complaints (use the usual page) before this can be investigated further.
 
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Re: ISP Rep's

Onetel_Kenny said:
It's just a pity you can't get an ISP which has people manning forums like this and adslguide all the time.

Well if they need a new ISP, all they've got to do is look around these forums and they'll soon find one that is either well supported by the ISP's reps or the ISP's own users.:)
 
An ISP where users provide support to other users - that's a crazy idea Pete ;) :laugh:

MAAF were one of my first ISPs too - I think things changed quite a lot when brightview took them over, they're not the same ISP we used to know and love...
 
Last edited:
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No News is Good News !!!

Or in this case - it is BAD news ... 9 days and counting !!!

Looks like MAAF have no responsibilities to their subscribers and show contempt in not advising in here to the current state of play.

I too was with MAAF and switched b4 previous Brightview probs started.

This is really not on for an ISP to take your money and then provide no ferkin' service.

My girlfriend (with my connection) will be searching for a new ISP tomorrow.
 
World Pay Cancellation

Have now cancelled my girlfriend's ISP Credit Card Agreement with MAAF by visiting the WorldPay website.

At WorldPay, you simply enter your username and password (given to you when you first subscribed) and then look at your account, then click on Cancel Agreement. WorldPay have confirmed that the agreement has been cancelled - wise to print-off this cancellation agreement for your records and save to Word.

So MAAF can go jump - cos they have 1 less subscriber now - such a shame they didn't put up an Announcement in here, their own ISP entry, and alert all their subscribers to the problem !!

My girlfriend is now joining me at my new ISP (see profile for info), cos I ain't gonna put an ad in this thread (directly)!!
 
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