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Contact VOXI customer services to cancel order without activating SIM on https://chat.voxi?

Nick_Yeah?

Casual Member
To get my mum a cheap SIM with WiFi Calling and Visual Voicemail, I joined her onto VOXI this evening but have since thought twice as customer service is just though a chatbot.

I have since found an EE plan that’s just slightly more expensive than VOXI that will give her access to EE customer service via the phone and their shops should I not be around to do it for her, should the worst happen.

She’s been charged the VOXI monthly fee upfront and using the bot, all it gives me is a link to https://chat.voxi/ which doesn’t connect to a server, so I assume it only works when you’re connected on VOXI.

Is it possible to get in touch with them without activating the SIM, to get her initial payment back?
 
You could try reaching out to them via social media DM. I've done that in the past on other carriers.
 
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all it gives me is a link to https://chat.voxi/
Is it perhaps an AI bot hallucinating? VOXI isn't a valid TLD and browsers won't recognise it given that it's not valid (I think .vodafone might be, not sure (nope it isn't).

VOXI is using an AI chatbot, so that's certainly possible.
 
Is it perhaps an AI bot hallucinating? VOXI isn't a valid TLD and browsers won't recognise it given that it's not valid (I think .vodafone might be, not sure).

VOXI is using an AI chatbot, so that's certainly possible.
Possible. I assume its an internal DNS that only works when you’re connecting to it while on the VOXI network, but if so, seems counterintuitive, especially for a new customer like myself.
 
Possible. I assume its an internal DNS that only works when you’re connecting to it while on the VOXI network, but if so, seems counterintuitive, especially for a new customer like myself.
I believe it's an AI bot hallucinating. VOXI is just essentially a special Vodafone PAYG plan btw.

I have not seen a network in the UK use a URL that you can only access internally.
 
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