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Contract without a Contract

Warning to all signing up to Virgin.net ISP.

When I signed up the big attraction was no contract, Great!

It was not until I had some problems with Email (now resolved), that I found out that if you cancel the service before 1 year you have to pay a cancellation fee of £50.

Strange? Agreeing to pay a £50 cancellation fee constitutes a Contract!
 
romulin said:
When I signed up the big attraction was no contract

There ain't no such thing as no contract. If you're paying them money and they're giving you a service in return, that's a contract.
 
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Virgin are not alone, as there are many other ISPs who say they have no minimum or just 30 day contracts, yet charge a hefty termination fee if you cancel within the first year.

I'm not too sure that the ISPA will be a lot of help.
 
A bit irritating that 50 pound cancellation charge,
on the other hand, with many isp's who do advertise a 12 month contract,
if you wish to cancel you in some cases have a cancellation charge
PLUS the remainder of the contract, some of course would just charge for the remainder of the contract and some might just charge a cancellation fee.

I think its been ruled that they can say no 12 month contract but that they do have to make the cancellation charge a lot more prominent as in saying it right up front.

Pity they didn't just do that in the first place.
 
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As I understand it at one time Virgin didn't charge an early cancellation fee, but unfortunately some people were encouraged to sign-up to Virgin just to get free activation then to migrate to the ISP of their choice.

None the less as you say, when they change the contract they should have made it at least as prominent as the no contract part.
 
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