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Copper to FTTP

MattL

Casual Member
Need some help understanding things here as not experinced this process myself, apologies if I miss anything didn't get a clear understanding in the first place.

My friend has been on FTTC on a BT line with TalkTalk as ISP. In the last few weeks he was contacted to mobe his line over to FTTP and have a ONT installed by BT, this was completed last week, ONT is live etc and router plugged in to the relevant port, engineer said give it a few hours and your service will be back live. No joy, advised him to speak to TalkTalk the following morning.

He has spoken to them and have told him hes out of contrat and cannot provide FTTP you need to recontract but then then some account issues and sending a new router out.

Surely if lines are been moved from PSTN to FTTP then the service should continute to work without this regardless? Help me understand how this works so when I speak to him next I have a better understanding, its not a process I'm farmiliar with and personally have not had a BT FTTP connection so only seen things online regarding them.

Thanks in advance.
 
If the technology has changed, some changes would need to be made on TalkTalk's end to supply broadband service as a FTTP product rather than FTTC. It sounds like these changes weren't made due to whatever account issues they claim to be experiencing.

If he wants it sorted the best advice would be to just raise a complaint to TalkTalk. But honestly if they are now out of contract anyways, ditch and switch. TalkTalk aren't the cheapest option and as he is likely learning now - certainly aren't the best for customer service especially when things go wrong.

Depending upon the equipment currently in place a new router may well be necessary. Some models they distributed in the past aren't up to the job or simply don't support this kind of technology at all. But the requirement to recontract is BS, especially when TalkTalk were the ones to invite him to switch over to FTTP not the other way around. I suspect that is either a poor sales tactic or pure incompetence... Both are entirely possible in the world of TalkTalk.
 
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