MattL
Casual Member
Need some help understanding things here as not experinced this process myself, apologies if I miss anything didn't get a clear understanding in the first place.
My friend has been on FTTC on a BT line with TalkTalk as ISP. In the last few weeks he was contacted to mobe his line over to FTTP and have a ONT installed by BT, this was completed last week, ONT is live etc and router plugged in to the relevant port, engineer said give it a few hours and your service will be back live. No joy, advised him to speak to TalkTalk the following morning.
He has spoken to them and have told him hes out of contrat and cannot provide FTTP you need to recontract but then then some account issues and sending a new router out.
Surely if lines are been moved from PSTN to FTTP then the service should continute to work without this regardless? Help me understand how this works so when I speak to him next I have a better understanding, its not a process I'm farmiliar with and personally have not had a BT FTTP connection so only seen things online regarding them.
Thanks in advance.
My friend has been on FTTC on a BT line with TalkTalk as ISP. In the last few weeks he was contacted to mobe his line over to FTTP and have a ONT installed by BT, this was completed last week, ONT is live etc and router plugged in to the relevant port, engineer said give it a few hours and your service will be back live. No joy, advised him to speak to TalkTalk the following morning.
He has spoken to them and have told him hes out of contrat and cannot provide FTTP you need to recontract but then then some account issues and sending a new router out.
Surely if lines are been moved from PSTN to FTTP then the service should continute to work without this regardless? Help me understand how this works so when I speak to him next I have a better understanding, its not a process I'm farmiliar with and personally have not had a BT FTTP connection so only seen things online regarding them.
Thanks in advance.























