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Copy of a fax I've just sent to Quik...

Tin_Foil_Hat

Casual Member
Dear Sir or Madam,

I would like to pass on my gratitude to your staff; in particular <name removed> and another member of tech support whose name I have misplaced.

It is very refreshing to be able to phone tech support and speak to a real person rather than being passed round an automated queuing system for hours on end. I have found your staff to be very helpful, knowledgeable and above all “quik” to respond to my problems.

It is quite a novelty to be able to talk to someone who actually knows about the systems they are supporting, rather than a faceless member of a call centre who really don’t want to know.

While I was having problems connecting <name removed> ensured I knew what was going on every day and got the problem sorted with a minimum of fuss. I even phoned tech support quite late one evening, about 830pm – the phone rang but no one answered, however, a couple of minutes later someone phoned me back! This is excellent service, well done!

I will be recommending you to anyone who asks, and have rated you as highly as I can on the ISPreview website.

I will also be ordering a domain name et al as soon as I can find a decent domain name that hasn’t been registered yet!

Regards,
 
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