RichW
Casual Member
So whats the score with this new number?? I've been with Claranet for the past few years, they`ve been brilliant, upto this number change, now their no better than any other i.s.p. imo 
I mailed support to complain and they weren't interested, just replied i had to use the number and that was it!.. some support huh?
</font><blockquote><font size="1" face="Verdana, Arial">quote:</font><hr /><font size="2" face="Verdana, Arial"> Why is it when i connect using the old number (which is mostly engaged now b.t.w) 166408450801144 that the web-pages load in the click of your fingers, yet with the new number 08089909070 they take ages to load up??
The difference is unbelievable, its as-though i have ADSL on the old number, and a modem on the new number (i actually have ISDN).
Why should this be? I would be more than happy to stay with Claranet if the service was like the old number all the time, unfortunately i am now thinking my money may well provide better and faster service with another isp
(
</font><hr /></blockquote><font size="2" face="Verdana, Arial">And their reply...
</font><blockquote><font size="1" face="Verdana, Arial">quote:</font><hr /><font size="2" face="Verdana, Arial"> Dear Mr White,
Thank you for your email. The reason you get a faster connection through
that older number is because as it is being withdrawn from service shortly,
we are encouraging customers to use the standard number (0808). As more
people are using the correct number, the load on the older number is less,
so you may experience faster connections on it, however, as it is due to be
withdrawn, it is certainly not a stable number to be using. You may
continue to use it on your current pricing plan, as long as you are aware
that it may simply disappear one day.
</font><hr /></blockquote><font size="2" face="Verdana, Arial">Anyone know of an i.s.p. thats as-good as Clara used to be??
I mailed support to complain and they weren't interested, just replied i had to use the number and that was it!.. some support huh?
</font><blockquote><font size="1" face="Verdana, Arial">quote:</font><hr /><font size="2" face="Verdana, Arial"> Why is it when i connect using the old number (which is mostly engaged now b.t.w) 166408450801144 that the web-pages load in the click of your fingers, yet with the new number 08089909070 they take ages to load up??
The difference is unbelievable, its as-though i have ADSL on the old number, and a modem on the new number (i actually have ISDN).
Why should this be? I would be more than happy to stay with Claranet if the service was like the old number all the time, unfortunately i am now thinking my money may well provide better and faster service with another isp
</font><hr /></blockquote><font size="2" face="Verdana, Arial">And their reply...
</font><blockquote><font size="1" face="Verdana, Arial">quote:</font><hr /><font size="2" face="Verdana, Arial"> Dear Mr White,
Thank you for your email. The reason you get a faster connection through
that older number is because as it is being withdrawn from service shortly,
we are encouraging customers to use the standard number (0808). As more
people are using the correct number, the load on the older number is less,
so you may experience faster connections on it, however, as it is due to be
withdrawn, it is certainly not a stable number to be using. You may
continue to use it on your current pricing plan, as long as you are aware
that it may simply disappear one day.
</font><hr /></blockquote><font size="2" face="Verdana, Arial">Anyone know of an i.s.p. thats as-good as Clara used to be??