Crap speed with new 0808 Number :(((

[RichW]

So whats the score with this new number?? I've been with Claranet for the past few years, they`ve been brilliant, upto this number change, now their no better than any other i.s.p. imo

I mailed support to complain and they weren't interested, just replied i had to use the number and that was it!.. some support huh?

</font><blockquote><font size="1" face="Verdana, Arial">quote:</font><hr /><font size="2" face="Verdana, Arial"> Why is it when i connect using the old number (which is mostly engaged now b.t.w) 166408450801144 that the web-pages load in the click of your fingers, yet with the new number 08089909070 they take ages to load up??

The difference is unbelievable, its as-though i have ADSL on the old number, and a modem on the new number (i actually have ISDN).

Why should this be? I would be more than happy to stay with Claranet if the service was like the old number all the time, unfortunately i am now thinking my money may well provide better and faster service with another isp (
</font><hr /></blockquote><font size="2" face="Verdana, Arial">And their reply...

</font><blockquote><font size="1" face="Verdana, Arial">quote:</font><hr /><font size="2" face="Verdana, Arial"> Dear Mr White,
Thank you for your email. The reason you get a faster connection through
that older number is because as it is being withdrawn from service shortly,
we are encouraging customers to use the standard number (0808). As more
people are using the correct number, the load on the older number is less,
so you may experience faster connections on it, however, as it is due to be
withdrawn, it is certainly not a stable number to be using. You may
continue to use it on your current pricing plan, as long as you are aware
that it may simply disappear one day.
</font><hr /></blockquote><font size="2" face="Verdana, Arial">Anyone know of an i.s.p. thats as-good as Clara used to be??

 

[Griff]

I have just switched to Claranet from 0800dial because 0800dial had gone the way you said Claranet had gone. I, however, have yet to find a problem with the Claranet service. Maybe it's a regional thing to do with 0800 and 0808 numbers? Is Clara slow once you are logged in? or just the dial up? (i am also an ISDN user)

 

[RichW]

Connecting to the new number is great, its when i`m actually connected and browsing the net, and waiting for pages to load that i get annoyed, as they take so long

Gaming pings have also gone up 10 - 20 ms.

 

[Banger]

</font><blockquote><font size="1" face="Verdana, Arial">quote:</font><hr /><font size="2" face="Verdana, Arial"> Crap speed with new 0808 Number (( </font><hr /></blockquote><font size="2" face="Verdana, Arial">I have the exact same problem but with the 0808 number - my max connection speed with this number is 21.6k and this is the most I can get out of it. I had to ring support and they got me to test my line with the 0845 number. All was fine so they ensured that my account was notified onto an alternate dialup number (six figure dialup) which has compression and I get a decent connect speed which I believe is hosted by Kingston.

Why don't you ring support and see if they will transfer you to the Kingston dialup. For Info: I subscribe to the Business £24.99 package.

 

[RichW]

So your not on the 0808 number now then??

I was wondering if they were actually trying to get rid of me anyway, as i do tend to push the 360hr limit alittle <img border="0" title="" alt="[Wink]" src="wink.gif" /> This could be the proof in the pudding if they helped you out and wont me.

 

[Banger]

No rich I dial 138127 but you have to get support to put you on that number otherwise you will get username/password errors. I never use the 0808 number as it's crap for me.

 

[70cm guy]

Hi Banger I note you are on the Kingston dial up number which seems to be superior to the 0808 one and I wonder if people on BT lines can have the Kingston option.

Rgds 70cm.

 

[Banger]

I'm on a BT line in the North East !

 

[RichW]

Banger, just spoke to Claranet support this minute, and they are saying you should not have been given that number as it is been phased out, and that the official number to ring is the 0808 number, wierd huh??

 

[Banger]

I think someone at support is confused as the number I use the support guy told me it was going to be around for a long time. I know the Worldcom numbers 16640845.... have been phased out but not the Kingston one as it works for me. If they are going to phase out the Kingston number then I will have to leave as the two 0808 numbers are rubbish.

Why dont you try 138127 and see if it works, I don't know if they use the same radius server on it as the 0808 numbers so it may or may not work.

Maybe I should keep quiet about it <img border="0" title="" alt="[Eek!]" src="eek.gif" />

<small>[ 02.12.2002, 02:25 PM: Message edited by: Banger ]</small>

 

[RichW]

You have PM, if you dont get it, reply below.

Cheers

 

[Banger]

You have a PM Rich.

 

[merlin52]

so is all you need to do type 138127 into the phone number box? i tried that and it worked (with my current username and password). 138127 9909070 and also 138127 0801144 (the previous extensions) also worked. does it matter which one i use? am i still getting free calls using this number?

Thnx

 

[Banger]

You just put 138127 in your dialup box nothing else.

138 is to connect you to the Kingston network and 127 is the short code for the dialup.

But shhhhhhhhhhh <img border="0" alt="[Laugh]" title="" src="graemlins/laugh.gif" />

<small>[ 03.12.2002, 05:56 PM: Message edited by: Banger ]</small>

 

[RichW]

Right, how do we hide this thread??

 

[RichW]

On a more serious note, i'm now using two different numbers to access Claranet, the 123 one for browsing, and the new 0808 one for downloading, as the only fault with it for me is the slow reponse time when i click on a new page.

They both max out at around 7.2kbs with isdn so theres no point cluttering our little secret one too much is there, when the new one will do. <img border="0" title="" alt="[Wink]" src="wink.gif" />

Also got AOL running 24/7 on my other machine, wonder how long it will be until they contact me??

<small>[ 03.12.2002, 10:55 PM: Message edited by: RichW ]</small>

 

[InQ]

Its cus 0808 dont use compression and the 1664 and 138127 uses compression hence surfign is faster.

As an aside, was anyone asked to try a test number at the beginning of September (01527 5XXXXX)??? they were working on some fixes and i was asked to test it see if i had a better connection (for loss, speed etc) anyways i duly tested this over a few days and only found out yesterday that its a fecking NATIONAL call charge number and i've been paying per minute!!!! i was never told this by them (i'm on FTAT5 ie £25 a month).
It only came to £15 mind....my brothers is £120!!!!!!!!!!!!!!! Claranet are gonna have to refund it, their ****up IMO.

 

[Banger]

Bill them ASAP, £15 is bad enough but £120 thats a lot of mulla. <img border="0" title="" alt="[Eek!]" src="eek.gif" />

 

[RichW]

Ouch! Thats bad!

<img border="0" title="" alt="[Eek!]" src="eek.gif" />

 

[Jez978]

</font><blockquote><font size="1" face="Verdana, Arial">quote:</font><hr /><font size="2" face="Verdana, Arial">Originally posted by RichW:
<strong>

Also got AOL running 24/7 on my other machine, wonder how long it will be until they contact me?? </strong></font><hr /></blockquote><font size="2" face="Verdana, Arial">they wont as they have absolutely NO overusage policy