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data protection act... its a farce!!

timeless

ULTIMATE Member
Staff member
Volunteer Mod
firstly just got off the phone to virgin 30mins ago.. seems they charged the penalty fee for leaving early (somewhere around the mark of £200) seems there had been a ballz up and they had charged up, a £180 cheque is in the post for a refund thank god...

however l also had to change the address on the tesco club card, seems you cant do it online, and when you phone on someones behlaf they are like we can only deal with the account holder for "security reasons" well my observation is security reasons go out the window when on a phone, why? because just about any female could pose as my mother over a phone and they couldnt answer this since all they asked for was the card number and post code... what amuses me is l set the damn thing up =_=

this data protection act left me wondering why the billing dept told me l had to get my mother to call them, but as soon as l phoned virgin home movers to question the charges they were more than happy to sort them and refund.. what the hell does the data protection act do here? lol
 
It's just liability cover, though they should be asking you for more details, such as date of birth and phone number :( . At least good banks allow you to set your own custom security questions and boy have I come up with some funny ones lol .
 
lol reminds me of some guy who thought he would never use it so he used the "how large is my #@$!?" one and it kinda stuck him for six when he couldnt remember the answer :D
 
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