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Delated email

Holdon

Casual Member
My email had been held in web mail by BT since 2006. When BT changed from Yahoo to BT 8 years of my work was deleted, even though BT had assured everybody on their website that no email would be lost. I duly complained to BT having noticed the loss on the day of deletion.
The customer service from BT was/is no existent having to make many telephone calls only to have the promised call back fail. In total, on the BT call log there were 135 entries and no emails were ever returned to my webmail and were subsequently lost forever. BT put programs on my computer during a 'screen sharing session' against my specific wishes one of which had the missing email put on it (outlook express) only to find that this was a temporary program lasting only 7-10 days, every timer I opened an email to check its content the email subsequently 'melted'.
Having got through the BT complaints procedure, which did not conform to the published procedure, I complained to the Ombudsman only to find that their 'maladministration' was worse than BT. Subsequent complaint to the Independent Assessor(IA) found in my favour, however the Ombudsman disagreed with the IA and wrote to the IA saying that his report contained errors which I disagreed with, the only disagreement I had with the report was the level of compensation and asked the Ombudsman to report to their Board in accordance with the published Terms of Reference, the Ombudsman declined and the problem continues.
Anybody else with the same problem?.
 
Last edited:

Mark.J

Administrator
Staff member
ISPreview Team
I'm quite amazed that you actually got offered compensation for the email loss by the Independent Assessor (it would mark the first time I’ve heard of that happening), especially as for most it was a free service and not intended for business use. Why did the Ombudsman decline to report to the IA's Board?
 

Holdon

Casual Member
It was not business emails, I have a life outside of business and email loss related to personal issues. The Ombudsman has an obligation to report to their own Board rather than the Independent Assessor, there is no appeal against his decision just as there is no appeal against the Ombudsman unless there is good reason due to matters such as 'maladministration'.
 
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