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Deleted email addresses

Steve Guest

Member
BT HAVE DELETED ALL OF MY DISPOSABLE EMAIL ADDRESSES when they changed my email account from BTYahoo to the new BTmail system. There were approx 30 in total which were used by banks, building socs, shops, insurance and other companies to provide me with important information.

I rang the BT email helpline on 25 June 2014 to see if they could reinstate them:-

(1) The first person I spoke to clearly did not know anything about disposable email addresses and eventually, by my insistence, passed me onto their manager.

(2) The manager knew little about disposable email addresses and said they were not part of the new BTmail system and so I had to instruct him where to find them under settings! He clearly could not answer why it had happened so passed me onto an BT email specialist(?)

(3) The third person gave up very quickly and she passed me onto a BTYahoo email specialist(?)

(4) This person knew of disposable email addresses but in the end just stated that BT had deleted them in the transfer. AT THIS POINT I RAISED A FORMAL COMPLAINT. On a follow up phone call I was told that I would NOT be able to have my BTYahoo disposable email addresses reinstated.

AFTER THE ABOVE 75 MINUTE PHONE CALL I NOW HAVE HAD TO SPEND ANOTHER 5+ HOURS RE-ESTABLISHING MY COMMUNICATIONS TO THE ABOVE BANKS, BSOC, SHOPS, ETC.

Several obvious questions arise from this:-

Q1 Why didn't BT transfer the disposable email addresses?

Q2 If they can't transfer them now, how did they design a new email system that would not allow it? Are they so stupid they don't realise the problems this might cause for their customers?

Q3 Failing both of the above why didn't they advise their customers this would happen before they did it?

Q4 Has BT trained its staff adequately? The phone call detailed above would indicate not!

Clearly BT does not care about its customers and I suspect one of the main reasons for the new BTmail system is to tie you in with them - if you cease to pay BT you loose your email accounts so it makes it more problematical to move your broadband provider. Of course the answer to this is to keep your email account with Yahoo, Google, etc that provide the service free through advertising.

SB 2014
This complaint is available on the internet and has been mailed & emailed to BT.
 

Mark.J

Administrator
Staff member
ISPreview Team
Well that certainly gives a new twist to calling them "disposable" :).

However I suspect that BT would contest they did inform customers and indeed the following page explains it, although equally you would have had to rummage around a lot in order to find this section.

http://bt.custhelp.com/app/answers/...2LzEvdGltZS8xMzk3Njc5NjU3L3NpZC85WG9iRFlSbA==

It appears you can re-make them with an empty inbox under BT Mail but the addresses will be slightly different:

http://bt.custhelp.com/app/answers/...t-mail:-setting-up-a-disposable-email-address
 

Captain_Cretin

ULTIMATE Member
You could try using the following

maskme://index.html/#home

I have found it useful when site insist on an email address, but when I dont really trust them not to sell it to the spammers.
 

Holdon

Casual Member
My sympathy, when BT change from Yahoo to BT they lost 8 years of my work, I called a total of 100 times, according to the BT call log, with average waiting of 40 minutes per call. BT promised to call back 27 times and failed 27 times which is why there were so many calls. Complaining to BT and then the Ombudsman only to find the Ombudsman had worse 'maladministration than BT, now with next level in process the Independent Assessor found in my favour but compensation 'inadequate'.
 
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