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bpullen

ISP Rep
Either the 582n has _insane_ QoS or something is very very wrong with the data usage collection on the new line.
Almost half the usage is peer-to-peer and the upload and download figures for the /account/ are huge:

Code:
Day	Uploaded (MB)	Downloaded (MB)
27	7954.8212	8914.1359
28	3469.3065	7554.1271
29	8417.4021	9513.9981
30	40.9553	1551.9094
Notice I've italicised the word 'account'? The problem is nothing to do with the line itself. The problem is due to the fact that you have the same broadband login credentials in use at two locations at the same time:

Code:
Session Started	Session Ended	Session Duration
18:18 29/Jul/2013	N/A	  16:16:14 (on going)
Code:
Session Started	Session Ended	Session Duration
13:16 27/Jul/2013	N/A	 2 Days, 21:17:55 (on going)
You've not given the router we provided them to another Plusnet customer have you?

Best regards,
 

bpullen

ISP Rep
Thank you for the reply Bob,
Do you have the circuit information that the login is being used against? [I don't need to know specifics but exchange and type [dsl, vdsl etc] would be of great interest.]
Bexleyheath is the exchange, so Kent.

What is the best way to proceed with this? I've not changed the account password yet in case that disrupts any of the authentication or circuit investigation you might want to do first. Is it possible the captive portal / TR69 messed up and double-provisioned?
Looking into this further (and based in what you've said in your reply), I think you might be right.

Leave it with me whilst I do some digging to try and ascertain what's happened...

Regards,
 
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