Broadband: gaining provider led process
If you’re switching your broadband as part of a bundle (with your landline) you may in some circumstances follow a 'gaining provider led' process, in which you only need to contact the provider you wish to switch to.
Under a ‘gaining provider led process’, your new provider will arrange the transfer for you.
You only need to contact the provider you wish to switch to, who will notify your old provider of the intended transfer - you do not need to cancel your contract with your old provider.
If you have changed your mind, you must contact your new provider to cancel your request to switch.