Dell replace faulty Monitor with REFURBISHED & FAULTY
I am disgusted, not in the fact it took almost a month to get a replacement DELL E773P, but the one I got back was refurbished AND faulty. Looks like I'm going to wait ages for a replacement.
The monitor that was replaced suffered intermittant high pitched whistle. The replacement monitor is suffering from a tube related problem. The screen flickers and whites become cream - it does sort itself out after a couple of hours and the screen settles, but that ain't the point. I have been swapped a faulty monitor for another faulty monitor. And surely that is against the trade description act?
So I have contacted DELL via email so I'll wait at least 48hrs (yep!) and then be told to check the monitor cable, the connection and run the monitor self test. Then in a couple of weeks, they will arrange for a courier to come to me (why didn't I by from a shop - I'd got faulty replaced for new!). In the mean time I'll probably buy a flat screen.
I am disgusted, not in the fact it took almost a month to get a replacement DELL E773P, but the one I got back was refurbished AND faulty. Looks like I'm going to wait ages for a replacement.
The monitor that was replaced suffered intermittant high pitched whistle. The replacement monitor is suffering from a tube related problem. The screen flickers and whites become cream - it does sort itself out after a couple of hours and the screen settles, but that ain't the point. I have been swapped a faulty monitor for another faulty monitor. And surely that is against the trade description act?
So I have contacted DELL via email so I'll wait at least 48hrs (yep!) and then be told to check the monitor cable, the connection and run the monitor self test. Then in a couple of weeks, they will arrange for a courier to come to me (why didn't I by from a shop - I'd got faulty replaced for new!). In the mean time I'll probably buy a flat screen.
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