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Deterioating service after Plusnet took over

djnisbet

Member
As time goes on it's becoming more obvious that Waitrose has become a poorer service since Plusnet took over from Brightview. I'm currently playing the game of matching what the Waitrose Service Status says is happening (everything is Just Great) to the reality (No email for over 12 hours). Plusnet, the ISP that likes to 'open and honest' with its customers.

Already requested my MAC code. Going back to Zen.

Dougie
 

djnisbet

Member
I get particularly ticked off when they acknowledege a problem via the ticketing tool, but fail to update the Service Status, which claims email has been fine for weeks. This has always been an irritation with Plusnet. Their Service Status often does not reflect the reality.

It is dishonest.

I'll be glad to see the back of them.
 

Mark.J

Administrator
Staff member
ISPreview Team
Let us know how you get on with Zen and don't forget to update/add any reviews.
 
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