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DIRTY TRICKS ON RENEWAL

This one may sound like a bit of a conspiracy theory, but I've had my share of ISP issues over 20 years or so. My 12 month contract is up in May. I awoke this morning to find my internet was down. Upon ringing my ISP at 8 .m. they announced the prob was external at the junction box or at the exchange. Hey Presto by 08:20 the BB was back! Is this a record or was the "fault" planted by an ISP keen to keep our business? Has anyone else had a BB fault for the first time in their contract just before renewal or is this paranoid? Will my ISP release figures as to how many soon-to-renew customers suddenly get a fault?
 
Why does the proximity to the end of the minimum contract term matter?

I can't connect how this is related to renewals. Surely a fault close to a renewal date is bad for business, not good for it...
 
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I'd be even more impressed with (a) not having a fault and (b) not having to phone them.

I suggest the OP is overthinking this unless the support department launched into a renewal sales script during the fault closure process.
 
Sorry but this is a bit ridiculous. Aside from the fact they have enough to do without inventing faults, there is next to no upside for them and the downside is massive for any ISP caught doing something like this.

The bad PR would be nothing compared to what OFCOM and following legal issues would do.
 
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