scoobz
0
Hi just an fyi...
After a year long 'battle' with aol that involved me phoning customers services and talking to tech chat about a million times over the course of a year and a half I've finally got a new ISP (after 10years with aol)
AOL customer services are idiots reading from a list of problems, they listen for a keyword that matches one on their list and then proceed to send you on a wild goose chase that normally involves resetting IE, reinstalling drivers, performing a 'quick restore' and when that doesn't work reinstalling AOL.
I told them on many occassions that my line could handle more than 2mb and they said i was wrong, I was limited at about 200kbps download (1890ish connection). my modem was syncing at nearer 4000kbps. So I phoned for my MAC code, the 'representative' (same indian call center) said she could connect me to the top package the 8mb service, to which I said well that's what I've been on since I joined 10years ago, she said, no I can really put you on it. I was livid, no I'll just have my mac code I said.
So it turns out all along that they were capping me but the fools at tech support are too clueless to work it out, even when you know more than they do and tell them directly what the problem is.
So I'm on o2 now, they haven't unbundled my exchange yet so I'm still on the bt line and guess what..... my speed doubled over night! Good ridance aol.
Missing their browser though grrrr. Spoke to another rep who said I couldn't use the browser once I'd left, downloaded 9.1, kinda works, ironing out a few creases
Just a heads up for anyone else aol is lying to
S
After a year long 'battle' with aol that involved me phoning customers services and talking to tech chat about a million times over the course of a year and a half I've finally got a new ISP (after 10years with aol)
AOL customer services are idiots reading from a list of problems, they listen for a keyword that matches one on their list and then proceed to send you on a wild goose chase that normally involves resetting IE, reinstalling drivers, performing a 'quick restore' and when that doesn't work reinstalling AOL.
I told them on many occassions that my line could handle more than 2mb and they said i was wrong, I was limited at about 200kbps download (1890ish connection). my modem was syncing at nearer 4000kbps. So I phoned for my MAC code, the 'representative' (same indian call center) said she could connect me to the top package the 8mb service, to which I said well that's what I've been on since I joined 10years ago, she said, no I can really put you on it. I was livid, no I'll just have my mac code I said.
So it turns out all along that they were capping me but the fools at tech support are too clueless to work it out, even when you know more than they do and tell them directly what the problem is.
So I'm on o2 now, they haven't unbundled my exchange yet so I'm still on the bt line and guess what..... my speed doubled over night! Good ridance aol.
Missing their browser though grrrr. Spoke to another rep who said I couldn't use the browser once I'd left, downloaded 9.1, kinda works, ironing out a few creases
Just a heads up for anyone else aol is lying to
S























