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do bt set their home hub to reboot every so often i.e every day

adeys

ULTIMATE Member
hi
been with bt fibre 2 for about a month and all the home hub does is keeps disconnecting about same time every day its so annoying they cant say I over use it because im at work and use it probably couple of hours a day



seriously thinking of going else where
 

drsox

ULTIMATE Member
Do you have just the home hub or a home hub and an openreach modem?

Do you know that the home hub is rebooting rather than just the broadband dropping? (Does the home hub show system uptime anywhere?)
Which home hub is it? I was using a 5B for a long time and it was pretty flawless stability wise.

Tom - www.mouselike.org
 

Johno

Pro Member
I had this problem with a HH3 on an ADSL line.
They sent me half a dozen power cables till they replaced the router.
Good luck with customer support
 

Mark.J

Administrator
Staff member
ISPreview Team
I recall there being a reboot bug with the 5A, which BT claims to have fixed but others suggest still occur.

http://www.ispreview.co.uk/index.php/2015/02/uk-isp-bt-fixes-homehub-5a-fttc-router-disconnection-and-reboot-bug.html

However the fact that it occurs at the same time each day seems rather odd, assuming that it is actually the routers fault (as per drsox's post). A solid pattern suggests that something else might be the cause, but we can only guess. In any case it shouldn't reboot of its own accord.
 

Mel

ULTIMATE Member
I've been on BT infinity 1 unlimited + BT TV for the last 3 months (took up the £15 a month deal with £315 of cashback & vouchers).

Just checked the log on my bt hh 5a, it has been rebooting every 14 days around 5 am, give or take an hour since the last firmware update to 4.7.5.1.83.8.204 in mid Feb.
 
Last edited:

onephat

ULTIMATE Member
hi
been with bt fibre 2 for about a month and all the home hub does is keeps disconnecting about same time every day its so annoying they cant say I over use it because im at work and use it probably couple of hours a day



seriously thinking of going else where
My hh5a is now on day 78 without a reboot or disconnect. Rock solid on a fttc line, so I think either yours is faulty or you have a fault somewhere.
 

adeys

ULTIMATE Member
hi ive just taken a log report from my home hub 5

20:13:14, 18 Apr. Device Connected: 192.168.1.75, 9c:b7:0d:cd:18:ff, ad--PC
20:13:13, 18 Apr. 2.4G Client associate from 9c:b7:0d:cd:18:ff (IP=192.168.1.75) RSSI=-27, Rate=72Mbps, host ad--PC
20:13:11, 18 Apr. Receive a DHCP request
20:10:46, 18 Apr. CWMP: HDM socket closed successfully.
20:10:45, 18 Apr. CWMP: HTTP authentication success from pbthdm.x.x.x
20:10:45, 18 Apr. CWMP: HDM socket opened successfully.
20:10:44, 18 Apr. CWMP: session completed successfully
20:10:44, 18 Apr. CWMP: HDM socket closed successfully.
20:10:43, 18 Apr. CWMP: HTTP authentication success from pbthdm.x.x.x
20:10:42, 18 Apr. CWMP: HDM socket opened successfully.
20:10:41, 18 Apr. CWMP: HDM socket opened successfully.
20:10:39, 18 Apr. CWMP: Server URL: https://pbthdm.x.x.x; Connecting as user: ACS username
20:10:38, 18 Apr. CWMP: Session start now, server: pbthdm.x.x.x, Event code:
20:10:38, 18 Apr. CWMP: Initializing transaction for event code 4 VALUE CHANGE
20:10:25, 18 Apr. NTP synchronization success
20:10:10, 18 Apr. NTP synchronization start
20:10:08, 18 Apr. WAN connection PTM connected
20:10:07, 18 Apr. PPP IPCP Receive Configuration ACK
20:10:07, 18 Apr. PPP IPCP Send Configuration Request
20:10:07, 18 Apr. PPP IPCP Receive Configuration NAK
20:10:06, 18 Apr. PPP IPCP Send Configuration ACK
20:10:06, 18 Apr. PPP IPCP Receive Configuration Request
20:10:06, 18 Apr. PPP IPCP Send Configuration Request
20:10:06, 18 Apr. PPP CHAP Receive success : authentication successful
20:10:05, 18 Apr. PPP CHAP Receive Challenge
20:10:05, 18 Apr. PPP LCP Receive Configuration ACK
20:10:05, 18 Apr. PPP LCP Send Configuration ACK
20:10:05, 18 Apr. PPP LCP Receive Configuration Request
20:10:05, 18 Apr. PPP LCP Send Configuration Request
20:09:38, 18 Apr. DSL Link Up: Down Rate=35857Kbps, Up Rate=8182Kbps; SNR Margin Down=6.0dB, Up=6.1dB
20:09:27, 18 Apr. Device Connected: 192.168.1.189, 00:ee:bd:a8:b6:49, android-6aca684d43c2da30
20:09:27, 18 Apr. 2.4G Client associate from 00:ee:bd:a8:b6:49 (IP=192.168.1.189) RSSI=-56, Rate=6Mbps, host android-6aca684d43c2da30
20:09:26, 18 Apr. WAN connection PTM disconnected
20:09:16, 18 Apr. PPP LCP Send Termination Request (User request)
20:09:14, 18 Apr. Receive a DHCP request
20:09:13, 18 Apr. PPP LCP Send Termination Request (User request)
20:09:12, 18 Apr. Device Disconnected: 192.168.1.189, 00:ee:bd:a8:b6:49, android-6aca684d43c2da30
20:09:12, 18 Apr. DSL Link Down: duration was 13484 seconds
20:09:10, 18 Apr. 5G Client diassociate from 00:ee:bd:a8:b6:49 (IP=192.168.1.189) RSSI=-71 , Rate=234 Mbps
19:57:59, 18 Apr. Device Connected: 192.168.1.189, 00:ee:bd:a8:b6:49, android-6aca684d43c2da30
 
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