Nolly
0
I have a had a right 'to do' with Freeserve. I ordered broadband on 13th April. I have been an 'anytime' customer and was taking advantage of the £19.99 migration offer to keep me sweet, mainly becasue I was on the verge of joining Tiscali. The registration process has a glitch and eventually all the order went through on 15th April. I was told my free modem would arrive on Monday and in 10 days I'd be fired up and ready to go.
I rang up yesterday (Sunday 25th) to see what was going on....
1- Oh, the order went through but no-one told BT to activate your number. It's best you cancel and start again. I'll put you through to an advisor.
2- You haven't received your free modem because you cancelled the order.
Me: When did I cancel the order?
F/serve: Today.
Me: You told me to!
F/S: I'll pass you on to someone.
3- You cancelled your order on the 25th.
Me: You told me this.
F/S: It was cancelled on the 19th automatically.
Me: Why?
F/S: It's just automatic. As is the order going through to BT.
Me: I was told no-one told BT.
F/S: Your address doesn't come up on our system.
Me: It did 10 minutes ago.
F/S: Your area isn't broadband enabled.
Me: Er.... yes it is.
F/S: You'll have to re-register.
Me: Okay
F/S: Are you a new customer or an anytime migrant?
Me: Anytime migrant.
F/S: We've run out of offer codes. Ring back tomorrow.
Me: This is your problem. Find one!
F/S: We can't. Oh, hang on! This code works.
5 minutes later.
F/S: There's a problem with the final page of the registration process. It's something we are aware of with other customers. Ring back tomorrow.
This is a shambles. Is there anyone else there who has had shenanigans with Freeserve? I can no longer access my FSMail account because, according to Freeserve, I accessed it too much!
So who shall I go for? Tiscali, Demon or another with free modem and connection and £20 per month? Speed is not important. An always on connection is more important as we don't download a great deal.
Neil
I rang up yesterday (Sunday 25th) to see what was going on....
1- Oh, the order went through but no-one told BT to activate your number. It's best you cancel and start again. I'll put you through to an advisor.
2- You haven't received your free modem because you cancelled the order.
Me: When did I cancel the order?
F/serve: Today.
Me: You told me to!
F/S: I'll pass you on to someone.
3- You cancelled your order on the 25th.
Me: You told me this.
F/S: It was cancelled on the 19th automatically.
Me: Why?
F/S: It's just automatic. As is the order going through to BT.
Me: I was told no-one told BT.
F/S: Your address doesn't come up on our system.
Me: It did 10 minutes ago.
F/S: Your area isn't broadband enabled.
Me: Er.... yes it is.
F/S: You'll have to re-register.
Me: Okay
F/S: Are you a new customer or an anytime migrant?
Me: Anytime migrant.
F/S: We've run out of offer codes. Ring back tomorrow.
Me: This is your problem. Find one!
F/S: We can't. Oh, hang on! This code works.
5 minutes later.
F/S: There's a problem with the final page of the registration process. It's something we are aware of with other customers. Ring back tomorrow.
This is a shambles. Is there anyone else there who has had shenanigans with Freeserve? I can no longer access my FSMail account because, according to Freeserve, I accessed it too much!
So who shall I go for? Tiscali, Demon or another with free modem and connection and £20 per month? Speed is not important. An always on connection is more important as we don't download a great deal.
Neil