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don't bother with plusnet

I am writing this to inform those who are interested about plus.net.

I signed up for unlimited download broadband with plusnet in setember 2005.

But over the months I have found the following.

P2P is capped. Meaning you dont get a full speed broadband service for P2P.

Also general downloading is capped to 5GB. When you go beyond this limit your service is throttled to the same speed as P2P downloading - which is incredibly slow. And there is an ultimate download limit of 6GB.

Having repeatedly contacted them via their web interface to ask to leave, I can report the following.

You are locked into a very restrictive and costly contract. First, it was claimed when I signed-up that connection was a free setup. It's not. The connection cost is as they euthamisticaly term "defered". This means that even if you stay a full year with plusnet, then cancel the contract, you are then charged the setup cost.

In addition, if you want to leave before the year is over, you are charged for the remaining year plus the setup cost.

They will not in any way do the decent thing and allow someone who is unhappy with their service to leave without making them pay.

They swear that black is white, and whatever you signed up for - you had not.

My advice is not to have anything to do with www.plus.net.
 
I think you did not read their Terms and Conditions properly before signing up with them.

That is not the fault of Plusnet.
 
If you sign into a 12 month contract then you sign into a 12 month contract. When plusnet changed a few aspects of the service they allowed users to leave and only pay for their activation/hardware and not be held into the full 12 months. I was a Plusnet user for about 6 months and was generaly happy.

" Also general downloading is capped to 5GB. When you go beyond this limit your service is throttled to the same speed as P2P downloading - which is incredibly slow. And there is an ultimate download limit of 6GB. "

thats wrong, there is an upper limit of 100gb if memory serves me right :- http://www.plus.net/support/broadband/network/sustainable_usage_guide.shtml
 
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I live at two addresses, and have broadband at both, Pipex at the one and Plusnet at the other. As far as Plusnet is concerned not sure that all your points are accurate as has been suggested by onephat. In all honesty though I'm fed up with both Plusnet and Pipex, with Pipex I must pay the £58 termination fee so reluctant to do that at the moment, but asap I'm leaving them. Anyone have any suggestions? Cheers!
 
onephat said:
" Also general downloading is capped to 5GB. When you go beyond this limit your service is throttled to the same speed as P2P downloading - which is incredibly slow. And there is an ultimate download limit of 6GB. "

thats wrong, there is an upper limit of 100gb if memory serves me right :- http://www.plus.net/support/broadband/network/sustainable_usage_guide.shtml

I think he may be talking about Broadband Plus, which I used to download around 15-30GB per month on, and left just before they introduced new rules.

As for the deferred setup costs and 12 month contract well those have been around for a while and are pretty obvious if you do your research before signing on the dotted line. Anybody who used to use ISPs in the bad old days of dial-up knows you never, ever, sign long term contracts - one month max. . The market is ever-changing and you never know what the future holds so always play it safe. If you are _really_ unhappy buy out your contract otherwise after a year of using a product that is totally unsuitable for you, you will simply end up very bitter and twisted (I know, I've seen enough ADSLGuide whiners to last a lifetime). Better luck next time, and make sure to do proper research ... :hrmph:
 
"I know, I've seen enough ADSLGuide whiners to last a lifetime"

lol, I was probably one of em :p
 
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TRIaXOR™ said:
"I know, I've seen enough ADSLGuide whiners to last a lifetime"

lol, I was probably one of em :p

And me.. :laugh: ..however, I believe in valid and justified critisism, that is fair play, but to come on here and open a thread that blames an ISP unfairly, then i'm afraid I get a bit annoyed.

The Terms and Condions of any ISP are there to read, digest and agree to, or not.

Plusnet has quite a few shortcomings as an ISP, but those listed by the OP are not amongst them.

I signed up for a monthly contract, I paid the standard activation charge at the outset, I can leave at any time without penalty.
 
Inactive said:
And me.. :laugh: ..however, I believe in valid and justified critisism, that is fair play, but to come on here and open a thread that blames an ISP unfairly, then i'm afraid I get a bit annoyed.

The Terms and Condions of any ISP are there to read, digest and agree to, or not.

Plusnet has quite a few shortcomings as an ISP, but those listed by the OP are not amongst them.

I signed up for a monthly contract, I paid the standard activation charge at the outset, I can leave at any time without penalty.

:nod: totaly agree, if you dont read the terms then you really shouldnt moan.
 
Yes, I agree - I'm not going to start knocking PlusNet over this issue just because I was unhappy over a totally unrelated matter. I was already a dial-up customer of theirs, and at the time when I switched to broadband there was a "spread the cost of activation and modem over 12 months" option. I stayed longer than that, so it didn't cost me a penny to leave, but had I left early it was quite clear where I stood and I'd have had no reason to moan about charges.

The small print, T&C, AUP - it's all there for a reason. Yes, it's boring, but if you don't read it you have nobody but yourself to blame.

Unfortunately, a great number of people do seem to treat selecting an ISP like buying a tin of beans - what's the price? - oh, right, that's the one I want - click, click - done. I know a few door-to-door salesmen who would be delighted to meet you, folks.
 
TRIaXOR™ said:
"I know, I've seen enough ADSLGuide whiners to last a lifetime"

lol, I was probably one of em :p

No, you're pretty normal ... :)

Normal people just find another ISP which suits their needs when their current one ceases to offer a suitable product. The whiners tend to refuse to go, as if they have a God given right to decide their own T & Cs. Then when they actually do go, they come back to the old forums to try and cause as much trouble as possible. I'll shortly be migrating my last PlusNet account because there are better packages out there - but as far as ISPs go I don't take things personally. :shrug:
 
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Gee, do people leave and come back and moan.
I would never say that V21, Fast24 and Plusnet were rubbish, just because I'd been there and know they are. Gosh did I say that ;-)
 
guest said:
Gee, do people leave and come back and moan ................. ;-)
If they didn't how would others know who to avoid??? :shrug:
No-one HAS to read the complaints ...... there ARE other threads!! :nod:
 
I've been with Plusnet for over 2 years, regularly download and am well pleased with the service. What some people expect nowadays are ISP's who would offer 300GB per month for a fiver.

What they dont realise is that ISP's have bills and staff to pay too and the majority of their customers are happy, but there are and will always be some who want more than their fair share,which ultimately means the service gets strained for those who stay within the limits.

I am on a premier account which costs less per month than school dinners for one of my children and has a 100GB monthly limit, which to me is good value for money, so for me Plusnet are a very good ISP.
 
I would agree with your comments Keith, I have been with them for a year now, never a single problem.

I think ISP's are a bit like cars, not all will suit everyones requirements, we all have varying needs.

Clearly the days of truly unlimited ISP's are numbered.
 
keithcalder said:
I've been with Plusnet for over 2 years, regularly download and am well pleased with the service. What some people expect nowadays are ISP's who would offer 300GB per month for a fiver.

What they dont realise is that ISP's have bills and staff to pay too and the majority of their customers are happy, but there are and will always be some who want more than their fair share,which ultimately means the service gets strained for those who stay within the limits.

I am on a premier account which costs less per month than school dinners for one of my children and has a 100GB monthly limit, which to me is good value for money, so for me Plusnet are a very good ISP.

That was correct then. As an update for you guys and gals out there here is a link:
ah, link missing - the pnet website is not letting me load the page....
aha! got in - the new limit (total) for option 1 is 30gb.

You are allowed 10gb before major throttling occurs and then a maximum of 15gb of peak time downloads (4pm to midnight) - total.
http://www.plus.net/residential/broadband/broadband_premier.shtml

Anyway, now the limit before throttling is 10gb on option 1 (21.99 a month).. beware!! By the way, 10gb is 'wthin the limits' but you will reduce in speed by up to 97% (if on 8mb connection originally) as you keep going and then no more after 15gb at peak times.

Bit of a change from the 100gb someone was saying it used to be!!
(not that I even hit 30gb or even close - but it seems unfair to impose these changes without changing the t&c's as plusnet told me 'we haven't changed our t&c's so you cannot leave without paying £xxxx)
 
Last edited:
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http://www.plus.net/support/broadband/network/traffic_management.shtml

I think that explains things a little clearer, plusnet are the same now as they were during their dial up days and have always been one of the err quickest to adapt shall we say lol

They don't market themselves as the cheapest, most generous or being suitable for advanced users. Really they are more akin to Bt retail, if they are your first adsl isp then tough break, otherwise you really should of known better.
 
I am on a premier account which costs less per month than school dinners for one of my children

And proably about as rubbish as a school diner too.
 
It is very easy to knock any ISP with negative comments and I suspect no hands on experience.

I am willing to hear of any better value ISP than Plusnet, please let us all know of your choices.:)
 
aha! got in - the new limit (total) for option 1 is 30gb.

The new limit (total) is *NOT* 30Gb, will people please READ before posting things that are wrong.
There is a 30Gb PEAK TIME limit which is between 4pm-midnight. Outside these hours there is presently no limit. (Although 100 has been mentioned as a good limit to think about).

You also do not get limited to 97% of your speed. The absolute minimum you will receive as long as you dont go over 30Gb at peak time will be 512Mb and that is only if you go over 15Gb.
 
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