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Double charge migrated customers - March

peterpiper

Casual Member
A number of customers migrated to Vispa in February (Titan's choice not theirs) have been charged more than double the correct amount by Vispa, by direct debit in early March.

Once a few customers have reported the same overcharging matter to Vispa, and it's posted on their forum, surely they should have investigated further. It's a simple matter to check all new accounts for March.

Knowing they are overcharging and refunding those that complain, but not checking who else they have overcharged, is my idea of theft.

I've been aware of the overcharging for over a month, and was hoping by now that Vispa would have proved themselves worthy by sending my refund. An apology as well, would be nice.

Maybe only a handful were overcharged, maybe 1000 - then that’s over £20k sitting in Vispa's vaults.

I'll just wait a little longer....
 

Mark.J

Administrator
Staff member
ISPreview Team
Have you reported the problem directly to Vispa by phone + email and did they promise a refund as is required for such an incident?
 

Captain_Cretin

ULTIMATE Member
I think he is moaning that, although HE has spotted the problem, he hasnt told Vispa and are waiting for them to spot it.

A word starting and ending with "T" comes to mind; with "wa" in the middle!
 
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