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Downgrading account

I've been trying to downgrade my account from standard unmetered to lite but was unable to retain my current user name and password when I signed up again. Do I need to cancel my current account and start afresh? If I do this I will loose my refferal discount which I'm reluctant to do! Any pointers would be appreciated.
 
Have you called their customer services and asked for help on downgrading they might be able to do it without any change of details.
 
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Use the Contact us system and state you wish to downgrade. Noting the type you want to move too.

it is pretty painless, and IIRC, you even need to make a reply.

The only thing you will need to do, is to change the number you use to dial-in with. Make sure you ask them to provide this in thw ticket, and it will save you hunting the portal.
 
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