SatiivaaBreathaa
Casual Member
Hello community, new to forum so not sure if I've posted in right place.
I took up a broadband package with Post Office Telecoms recently, a fault was found on the line once I contacted as the router wouldn't sync come the go live date.
A BT engineer was booked to visit either yesterday (23/12) today (24/12) or Friday (27/12).
I arrived home from work yesterday morning at around 8.40am, as I pulled up I noticed about 3ft of cable just hanging from my wall, this was my drop wire it is all frayed at the end it doesn't look like it's been cut cleanly with a pair of wire cutters which is what I'd expect of them.
Our housing association has recently undergone roof replacements in the neighbourhood Openreach visited around a month or 2 ago to lower the drop wire down the wall to make way for scaffolding so I knew I had a drop down cable at this point.
The roof work has been completed and the scaffolding has been taken down but openreach haven't yet returned to raise the cables again but as we all know accidents can happen maybe a scaff pole has snagged the cable but if that was the case the workmen would have had to then climb a ladder on the telephone pole and cut off the drop wire from there too as upon inspection there is no loose cables dangling from the pole not to mention this would have had to been done on the 16th when the firm came to remove the scaffolding as like I said this 3ft piece of cable was the first thing to catch my eye as I pulled in so I'm sure I would've noticed it before now.
It's a really confusing situation racking my head trying to figure out whether I had a drop wire even as late as 22nd as far as I can make of it, it was done yesterday whilst at work so wouldn't know whether it was openreach or me just not noticing it, Is this a common practice for openreach? If the fault on my line was due to the drop wire being faulty would OR come out cut off the cable without notifying the occupant or whether the occupant is home or not and then return and replace it at a later date? would the engineer be able to pinpoint the drop wire being the issue without access to inside my home?
I contacted PO and Openreach neither can tell me whether an engineer visited my home yesterday or not, the worrying part is if it is the case that the line has been damaged due to work being carried out I need to know sooner rather than later as openreach would likely charge me for this.
I took up a broadband package with Post Office Telecoms recently, a fault was found on the line once I contacted as the router wouldn't sync come the go live date.
A BT engineer was booked to visit either yesterday (23/12) today (24/12) or Friday (27/12).
I arrived home from work yesterday morning at around 8.40am, as I pulled up I noticed about 3ft of cable just hanging from my wall, this was my drop wire it is all frayed at the end it doesn't look like it's been cut cleanly with a pair of wire cutters which is what I'd expect of them.
Our housing association has recently undergone roof replacements in the neighbourhood Openreach visited around a month or 2 ago to lower the drop wire down the wall to make way for scaffolding so I knew I had a drop down cable at this point.
The roof work has been completed and the scaffolding has been taken down but openreach haven't yet returned to raise the cables again but as we all know accidents can happen maybe a scaff pole has snagged the cable but if that was the case the workmen would have had to then climb a ladder on the telephone pole and cut off the drop wire from there too as upon inspection there is no loose cables dangling from the pole not to mention this would have had to been done on the 16th when the firm came to remove the scaffolding as like I said this 3ft piece of cable was the first thing to catch my eye as I pulled in so I'm sure I would've noticed it before now.
It's a really confusing situation racking my head trying to figure out whether I had a drop wire even as late as 22nd as far as I can make of it, it was done yesterday whilst at work so wouldn't know whether it was openreach or me just not noticing it, Is this a common practice for openreach? If the fault on my line was due to the drop wire being faulty would OR come out cut off the cable without notifying the occupant or whether the occupant is home or not and then return and replace it at a later date? would the engineer be able to pinpoint the drop wire being the issue without access to inside my home?
I contacted PO and Openreach neither can tell me whether an engineer visited my home yesterday or not, the worrying part is if it is the case that the line has been damaged due to work being carried out I need to know sooner rather than later as openreach would likely charge me for this.