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Dropouts after 20mins of connectivity

voltized

Regular Member
Hi all, hope you're all well

I've had my YouFibre connection for about a month now, all has been well until today - I woke up to the network being down. I'm on the 2000Mbps package (also static IP), so I've got the ET12 Pro router provided, logged onto there and checked the logs and saw this:

Aug 31 04:28:02 wlceventd: wlceventd_proc_event(662): wl2.4: Disassoc A0:59:50:7B:3A:B3, status: 0, reason: Disassociated because sending station is leaving (or has left) BSS (8), rssi:0​

I rebooted the router, which regained connectivity for exactly 20 minutes, before dropping out again in the same manner, followed by a similar log. There are no other logs around the time of the drop outs.

Some quick research into the error message and found instances of others also reporting full loss of connectivity after that log message, so I found which device is causing these errors by the MAC address and it happens to be the only device on my network with WiFi 6E support. I disabled Wi-Fi on it, rebooted the router again and hoped that it would be it, but yet again after 20 minutes another dropout, but this time with no logs at all.

This leads me to think that the log I was seeing above is unrelated to the dropouts, and is just happening instead because the dropout is happening, so now I've got no idea where to look as everything on the routers admin page looks fine to me.

After the dropout, running a traceroute results it ending at the router. I've also worked out not a full reboot of the router is needed, simply flicking on and off the internet connection setting on the routers admin page restores connectivity

Wondering if anyone has experienced similar or could point me in the right direction

Thanks :)
 
Looks like a wireless dropout to me, that suggests your connection to youfibre is not going down.

Probably will need to tinker with wifi settings, like maybe increasing key rotation interval, maybe disable protected frames, try one thing at a time, so when it works properly, you know what the cuplrit was.
 
I disabled Wi-Fi on it, rebooted the router again and hoped that it would be it, but yet again after 20 minutes another dropout, but this time with no logs at all.

So to confirm, wired connections also drop/lose connectivity? Or you only disabled 6E support, but still have wifi enabled across the board?

Do wired connections also experience dropouts?
 
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Hi all, sorry for the late update but managed to resolve this

It turns out the wireless dropouts were unrelated and just happening from a device that was detecting the dropout and trying to switch back to another Wi-Fi network, but this behavior only happened on this one device and only on 6E

But It was a full dropout yes, the problem turned out to be a DHCP clash (or so I believe).

On my first install, I was provided an Arris router, but immediately swapped it out to my own ASUS RT-AX86U, while also cloning the MAC from the Arris router to not need to wait for the DHCP lease expire. A few weeks later, I had the ET12 Pro supplied, while returning the Arris router to the engineer. On the ET12 Pro, I also cloned the MAC address of the Arris router. This worked fine for a few weeks till I posted this thread, however now what I am guessing has happened is that Arris router has been issued to another customer finally, and was causing a clash with DHCP.

All solved now by finally waiting the hour for the DHCP lease on my static IP to expire, and obtaining it via the actual MAC address of the ET12 router.
 
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