HOW TO CANCEL YOUR EZEEDSL CONTRACT -- PART 1
---------------------------------------------------------
*** BACKGROUND ***
Between 1st July & 6th July 2006, E7even UK Ltd (E7) unilaterally terminated all (approx 12,000) of their customer's ADSL supply without warning and thereby Breached their customer contracts.
*
When this occurred, independant research & investigations carried out by a number of ADSLGuide forum members indicated that the physical E7 ADSL connections had not actually been terminated, but rather that all internet access for those 12,000 customers had apparently been "Ring-Fenced" and/or blocked at the Server level.
*
At the same time, a previously unknown company named EZEEDSL appears to have taken possession of the E7 website at www.e7broadband.com and replaced the E7 pages with an offer to "Rescue stranded E7 customers" by immediately reinstating or re-enabling (within a matter of minutes) the E7 customer connections upon immediate sign-up for a non-cancellable 12 month New Contract with EzeeDSL PLUS an immediate 'initial payment' of £19.99 by Credit Card.
*
Many E7 customers were (and still are) extremely suspicious of both that apparently dubious offer AND many of the contradictory and conflicting 'public claims' made by EzeeDSL then & subsequently, and consequently refused to sign-up on the Terms & Conditions EzeeDSL were (& are) attempting to impose upon the 'captive E7 customer base'.
*
Indeed, many E7 customers formed the opinion that EzeeDSL's T&C were so unreasonable that the actions were effectively a form of blackmail and/or hi-jacking of their connections by EzeeDSL and/or the E7 wholesalers (believed to be Tiscali and Netservices).
However, an unknown (but thought to be substantial) number of the 'captive E7 customers' felt they had no practical choice at that particular moment in time but to sign-up to EzeeDSL in order to get their original E7 connection working again so that they could surf, email, conduct their work, etc ... Upon making the payment to EzeeDSL, those E7-customers were reconnected BACK to their ORIGINAL E7 accounts within a matter of minutes, and with the IDENTICAL login-details, passwords, & IP addresses, etc, etc as they were issued by E7 itself.
*
However, many of these 'sign-ups' appear to have been misled by the extremely poor information supplied on the sign-up pages as these apparently suggested that the E7-customer was accepting a "short-term rescue" contract on a month-by-month basis (as EzeeDSL's "Fixed & non-cancelable 12 month minimum term" was ONLY 'buried / mentioned' in the T&C small print itself at that time).
*
Since that time, a number of forum members of both the "ADSLGuide" and the "Money Saving Expert" forums (& probably numerous others as well) have publicly & privately indicated that they "felt conned" by EzeeDSL's attempts to 'assimilate' them in this manner, and have requested help & guidance towards cancelling their effectively forced sign-up to EzeeDSL.
*** THE CURRENT SITUATION ***
If you are indeed perfectly happy with your EzeeDSL contract and/or supply, then this article would be irrelevant to you ... However IF you have reconsidered and decided that you would prefer to cancel your EzeeDSL signup, then you would hopefully find this rather lengthy & detailed article useful.
*** THE ARTICLE (Short Answer) ***
Want to leave Ezeedsl and cancel YOUR contract ? ... Here's how :-
The relevant 'Offical Regulations' are detailed in :-
The Consumer Protection (Distance Selling) Regulations 2000
** as amended by :-
The Consumer Protection (Distance Selling)(Amendment) Regulations 2005
--------- Here is a brief 'Summary Extract' from the O.F.T. Site -------------
If [the supplier] fails to provide consumers with written confirmation of all the required information, then the cancellation periods can be extended up to a maximum of three months and seven working days. If the missing information is provided during this time, then the cancellation period ends seven working days beginning with the day after the full written confirmation is received by the consumer.
----------------------------------------------------
This appears to be a very useful legitimate Escape-Clause for up to 3-months+7-days (at the moment) arising from EzeeDSL's current 'Faulty T&C' as the 'D.S.R. Cancellation Rights' are NOT mentioned there AT ALL.
... WARNING ... However, EzeeDSL COULD "shorten this period to JUST 7-days by making the required alterations to their T&C (which we consider they are very likely to do once the loophole becomes well known.
... See PART 2 for DETAILED ANSWER
...OR (skip straight to) ...
...PART 3 for CANCELLATION GUIDE & OTHER HELP ...
---------------------------------------------------------
*** BACKGROUND ***
Between 1st July & 6th July 2006, E7even UK Ltd (E7) unilaterally terminated all (approx 12,000) of their customer's ADSL supply without warning and thereby Breached their customer contracts.
*
When this occurred, independant research & investigations carried out by a number of ADSLGuide forum members indicated that the physical E7 ADSL connections had not actually been terminated, but rather that all internet access for those 12,000 customers had apparently been "Ring-Fenced" and/or blocked at the Server level.
*
At the same time, a previously unknown company named EZEEDSL appears to have taken possession of the E7 website at www.e7broadband.com and replaced the E7 pages with an offer to "Rescue stranded E7 customers" by immediately reinstating or re-enabling (within a matter of minutes) the E7 customer connections upon immediate sign-up for a non-cancellable 12 month New Contract with EzeeDSL PLUS an immediate 'initial payment' of £19.99 by Credit Card.
*
Many E7 customers were (and still are) extremely suspicious of both that apparently dubious offer AND many of the contradictory and conflicting 'public claims' made by EzeeDSL then & subsequently, and consequently refused to sign-up on the Terms & Conditions EzeeDSL were (& are) attempting to impose upon the 'captive E7 customer base'.
*
Indeed, many E7 customers formed the opinion that EzeeDSL's T&C were so unreasonable that the actions were effectively a form of blackmail and/or hi-jacking of their connections by EzeeDSL and/or the E7 wholesalers (believed to be Tiscali and Netservices).
However, an unknown (but thought to be substantial) number of the 'captive E7 customers' felt they had no practical choice at that particular moment in time but to sign-up to EzeeDSL in order to get their original E7 connection working again so that they could surf, email, conduct their work, etc ... Upon making the payment to EzeeDSL, those E7-customers were reconnected BACK to their ORIGINAL E7 accounts within a matter of minutes, and with the IDENTICAL login-details, passwords, & IP addresses, etc, etc as they were issued by E7 itself.
*
However, many of these 'sign-ups' appear to have been misled by the extremely poor information supplied on the sign-up pages as these apparently suggested that the E7-customer was accepting a "short-term rescue" contract on a month-by-month basis (as EzeeDSL's "Fixed & non-cancelable 12 month minimum term" was ONLY 'buried / mentioned' in the T&C small print itself at that time).
*
Since that time, a number of forum members of both the "ADSLGuide" and the "Money Saving Expert" forums (& probably numerous others as well) have publicly & privately indicated that they "felt conned" by EzeeDSL's attempts to 'assimilate' them in this manner, and have requested help & guidance towards cancelling their effectively forced sign-up to EzeeDSL.
*** THE CURRENT SITUATION ***
If you are indeed perfectly happy with your EzeeDSL contract and/or supply, then this article would be irrelevant to you ... However IF you have reconsidered and decided that you would prefer to cancel your EzeeDSL signup, then you would hopefully find this rather lengthy & detailed article useful.
*** THE ARTICLE (Short Answer) ***
Want to leave Ezeedsl and cancel YOUR contract ? ... Here's how :-
The relevant 'Offical Regulations' are detailed in :-
The Consumer Protection (Distance Selling) Regulations 2000
** as amended by :-
The Consumer Protection (Distance Selling)(Amendment) Regulations 2005
--------- Here is a brief 'Summary Extract' from the O.F.T. Site -------------
If [the supplier] fails to provide consumers with written confirmation of all the required information, then the cancellation periods can be extended up to a maximum of three months and seven working days. If the missing information is provided during this time, then the cancellation period ends seven working days beginning with the day after the full written confirmation is received by the consumer.
----------------------------------------------------
This appears to be a very useful legitimate Escape-Clause for up to 3-months+7-days (at the moment) arising from EzeeDSL's current 'Faulty T&C' as the 'D.S.R. Cancellation Rights' are NOT mentioned there AT ALL.
... WARNING ... However, EzeeDSL COULD "shorten this period to JUST 7-days by making the required alterations to their T&C (which we consider they are very likely to do once the loophole becomes well known.
... See PART 2 for DETAILED ANSWER
...OR (skip straight to) ...
...PART 3 for CANCELLATION GUIDE & OTHER HELP ...























