Recent FAQs
1. Ezee DSL Limited is a wholly owned subsidiary of 186k Ltd
2. E7 has been moving towards administration for quite some time
Tiscali Wholesale provided services to E7, therefore E7 was a significant debtor . to protect Tiscali.s debt. Tiscali has chosen 186k as best placed to help protect the users and their service
3. 186k has acquired the Internet assets from E7 to allow Internet services to be seamlessly continued in the event that the users recontract for services with 186k through it.s subsidiary Ezee DSL
4. Due to the asset acquisition, user databases and information has been acquired and assigned by 186k from E7. The acquisition of these assets is what allows the service to be continued.
5. 186k has not acquired the share capital of E7. E7 still exists as a limited company, therefore historic service and commercial issues remain with E7 and need to be addressed individually directly with them.
6. If 186k had not stepped up to this challenge all users would have lost all services.
7. Internet services for E7 were provided through two different carriers; Tiscali and Net Services. Tiscali users have been walled gardened on 1st July. Net Services users will be walled gardened by 5th July.
8. Walled Garden has been chosen because E7s services have been stopped. There are no contact details for 186k, nor Ezee DSL until services are contracted for since until that time there is not a service position, nor contractual relationship between 186k / Ezee DSL and the end users of E7.
9. Any historic commercial or service issues are the responsibility of E7. The position of walled garden is to provide the opportunity for services to be seamlessly re-provided to the end users in the event that they determine to contract for those services with 186k/Ezee DSL.
Paul_H said:Thanks MEL - great post. I will wait for two weeks. Getting used to waiting so two weeks will fly by!
I am not sure for how long section 75 of the consumer credit act protects me. I thought it was 90 days but will have to check.
Thanks again
Paul_H said:Does anybody know if E7 are solvent? If they are, they still have to deliver a service or refund monies. If they have been trading (as a limited company) while insolvent they have committed a criminal offence!
If they have gone into liquidation then I suspect the end customer will be the last person to see any monies as the big creditors will all be queuing up. As I paid my sub nine months ago I guess I can say goodbye to that money, even as a credit card payment.
So, I guess I will have to look for another provider. Anybody got a cheap but reasonable provider? Please don’t all of you good people shout back at me – YOU ONLY GET WHAT YOU PAY FOR – if you can afford £30 a month then good on you, but some of us cannot. I don’t want bells and whistles, just a connection that’s about 512K will do. I don’t care about capping or fair usage as I only use the internet about an hour a day.
ZEN would have been my choice but £17.99 for 256K is too much! Perhaps it’s back to dial-up for a while – can it really have been that slow?
Oh - and it looks like they stopped trading today, so companies house will not know anything until Monday at the earliest and perhaps not for some time
They have definitely sold their user base as I am taken to another provider when I connect, who want my credit card number – I think not!
It is my belief that when e7even marketed their £10 per month, that was what the £240 for two yrs equated to, and they will say it was ACTUALLY £240 for one year with a free year, so therefore all we have lost is our free period. However I feel we should be compensated for the loss of the free year or part of.
Dex5 said:Must admit I bit the bullet and went with Ezeedsl for 2 of our lines (512k) as these were each from one of my surgeries and provided the VPN link. it was inconvenient to be without it, and couldn't really wait a month - all the staff would leave!!
The third, my home line, I've gone with Talk Talk - but I've heard that they are so tardy at connecting people that 4-6 weeks is not unusual anyway!
In their favour, I would say that Ezeedsl were very efficient at re-connecting the service, within 90 seconds! And for some reason the lines appear to be quicker, although I haven't done any speed checks recently. Possibly just a contention thing.
It's not the end of the world if we lose connection, just inconvenient. I would imagine that there are plenty of businesses the same. We use it primarily for communication. I would imagine it's only an issue if you sell alot via the web, or you are a business engaged in activities that rely on bulk file transfers that would be expensive to do another way, and would make deadlines and things difficult to meet without instant communication.Mel said:I must say I'm surprised so many businesses choose to use the cheapest ISP money could buy.