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E7 - Is that it?

Has anybody had the E7 notification that they have stopped all connections? Are they still solvent or bankrupt? The replacement provider page is not much help.
 
doubt they are solvent havent been for a while. Their business plan was never going to be successful.
 
According to companies house e7even Ltd haven't gone into administartion.

It could be that they have sold their user base to the other company.
 
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E7 - is that it?

Does anybody know if E7 are solvent? If they are, they still have to deliver a service or refund monies. If they have been trading (as a limited company) while insolvent they have committed a criminal offence!
If they have gone into liquidation then I suspect the end customer will be the last person to see any monies as the big creditors will all be queuing up. As I paid my sub nine months ago I guess I can say goodbye to that money, even as a credit card payment.

So, I guess I will have to look for another provider. Anybody got a cheap but reasonable provider? Please don’t all of you good people shout back at me – YOU ONLY GET WHAT YOU PAY FOR – if you can afford £30 a month then good on you, but some of us cannot. I don’t want bells and whistles, just a connection that’s about 512K will do. I don’t care about capping or fair usage as I only use the internet about an hour a day.
ZEN would have been my choice but £17.99 for 256K is too much! Perhaps it’s back to dial-up for a while – can it really have been that slow?
Oh - and it looks like they stopped trading today, so companies house will not know anything until Monday at the earliest and perhaps not for some time

They have definitely sold their user base as I am taken to another provider when I connect, who want my credit card number – I think not!
 
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According to someone on ADSLguide a few weeks ago, Netservices got a debenture against E7even.

I beleive netservices based customers are still getting a service at least for the time being, Tiscali based customers are being redirected to an ezeedsl sign-up page, they don't need customer details for this. whether or not they do have them, I wouldn't know.

E7even were offering upgrades to 8mbps some weeks back, which as far as I know were not supplied, this looked particularily questionable to me. My suspicion was that it was a money raising exercise to keep them going for a while longer, although I assume if it were the case, that would be illegal.

You can try to claim your money back from your credit card company under section 75 of the consumer credit act which makes a credit provider jointly liable for goods and services.
 
netservices based customers to be garden walled by the 5th

The EzeeeFaq has been updated apparently they do have customer details, also someone on ASDLguide reports that the wrong customer details appear on his new ez account!


More importantly Netservices based customers will effectively be cut-off on or before the 5th.

So, I guess that will finally be the long expected end of E7 - apart for waiting for them to go into administration of course.

http://www.ezeedsl.co.uk/faqs.shtml

Recent FAQs

1. Ezee DSL Limited is a wholly owned subsidiary of 186k Ltd

2. E7 has been moving towards administration for quite some time
Tiscali Wholesale provided services to E7, therefore E7 was a significant debtor . to protect Tiscali.s debt. Tiscali has chosen 186k as best placed to help protect the users and their service

3. 186k has acquired the Internet assets from E7 to allow Internet services to be seamlessly continued in the event that the users recontract for services with 186k through it.s subsidiary Ezee DSL

4. Due to the asset acquisition, user databases and information has been acquired and assigned by 186k from E7. The acquisition of these assets is what allows the service to be continued.

5. 186k has not acquired the share capital of E7. E7 still exists as a limited company, therefore historic service and commercial issues remain with E7 and need to be addressed individually directly with them.

6. If 186k had not stepped up to this challenge all users would have lost all services.

7. Internet services for E7 were provided through two different carriers; Tiscali and Net Services. Tiscali users have been walled gardened on 1st July. Net Services users will be walled gardened by 5th July.

8. Walled Garden has been chosen because E7s services have been stopped. There are no contact details for 186k, nor Ezee DSL until services are contracted for since until that time there is not a service position, nor contractual relationship between 186k / Ezee DSL and the end users of E7.

9. Any historic commercial or service issues are the responsibility of E7. The position of walled garden is to provide the opportunity for services to be seamlessly re-provided to the end users in the event that they determine to contract for those services with 186k/Ezee DSL.
 
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Anyway, I've advised my brother to wait for BT to cut off his service and sign up with someone else (anyone except Tiscali or V21 /V21 reseller :eek: ) unfortunately that means at least two weeks outage before ezee will cancel their service on his line.
 
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E7 - is that it?

Thanks MEL - great post. I will wait for two weeks. Getting used to waiting so two weeks will fly by!

I am not sure for how long section 75 of the consumer credit act protects me. I thought it was 90 days but will have to check.

Thanks again
 
Paul_H said:
Thanks MEL - great post. I will wait for two weeks. Getting used to waiting so two weeks will fly by!

I am not sure for how long section 75 of the consumer credit act protects me. I thought it was 90 days but will have to check.

Thanks again


I believe it is six years. To be covered by the CCA, the total cost must be greater than £100 (it doesn't even matter if only a small part of it was paid using a credit card)

Credit and debit card companies often provide additional protection above and beyond your statutory rights, but these are usually time limited, typically 120 or 180 days.
 
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Paul_H said:
Does anybody know if E7 are solvent? If they are, they still have to deliver a service or refund monies. If they have been trading (as a limited company) while insolvent they have committed a criminal offence!
If they have gone into liquidation then I suspect the end customer will be the last person to see any monies as the big creditors will all be queuing up. As I paid my sub nine months ago I guess I can say goodbye to that money, even as a credit card payment.

So, I guess I will have to look for another provider. Anybody got a cheap but reasonable provider? Please don’t all of you good people shout back at me – YOU ONLY GET WHAT YOU PAY FOR – if you can afford £30 a month then good on you, but some of us cannot. I don’t want bells and whistles, just a connection that’s about 512K will do. I don’t care about capping or fair usage as I only use the internet about an hour a day.
ZEN would have been my choice but £17.99 for 256K is too much! Perhaps it’s back to dial-up for a while – can it really have been that slow?
Oh - and it looks like they stopped trading today, so companies house will not know anything until Monday at the earliest and perhaps not for some time

They have definitely sold their user base as I am taken to another provider when I connect, who want my credit card number – I think not!

I pay £14.99 a month for "upto 8mb" service(currently get 5Mb) with a 5GB cap. Freedom2surf.
 
No doubt there are many in the same boat as myself.

After more the 1 yr with e7even and no problems, they endevoured to increase speed and subsequently I lost connection on 23rd March. After numerous unanswered phonecalls and standard return emails, I eventually got my mac code and made the request to move to talktalk. The popularity of their package meant that the code expired. In the mean time I'd notified ofcom & otelo who informed me I must be without connection 12 weeks, but I went on record. Equally I informed my credit card company who phone me every month to monitor the situation.

It is my belief that when e7even marketed their £10 per month, that was what the £240 for two yrs equated to, and they will say it was ACTUALLY £240 for one year with a free year, so therefore all we have lost is our free period. However I feel we should be compensated for the loss of the free year or part of.

Meanwhile, today talktalk have requested that I provide my mac code. Anticipating this, I emailed e7even yesterday and received not the mac code, but a standard reply.

Because I am restricted to the library to aquire information, it has to be on a daily hourly basis and time dosent allow to read each site. I use this and MSE. Maybe someone somewhere can throw an ounce of encouragement. I'm aware that one interpretation of the statement which appears on the net, is that after 14th July, the lines will be cleared of tags/markers. is that so ? and if so, does that mean that any ISP can create new MAC codes? I await with interest any comment and if my post is on the wrong thread, then apologies, time dosen't allow for thorough reading.
 
Must admit I bit the bullet and went with Ezeedsl for 2 of our lines (512k) as these were each from one of my surgeries and provided the VPN link. it was inconvenient to be without it, and couldn't really wait a month - all the staff would leave!!
The third, my home line, I've gone with Talk Talk - but I've heard that they are so tardy at connecting people that 4-6 weeks is not unusual anyway!
In their favour, I would say that Ezeedsl were very efficient at re-connecting the service, within 90 seconds! And for some reason the lines appear to be quicker, although I haven't done any speed checks recently. Possibly just a contention thing.
On the down side, I still don't really know what I'm getting for my 16quid a month per line, apart from a 512k ADSL (?RASDL). Our web space doesn't seem to work any more, but e-mails do. Their web site was completely unhelpfull about what was included in this package. There was also no mention of a 12 month contract during sign up, and indeed at one stage it actually stated that cancellation was "anytime". Like everyone else I remain sceptical, and live in the vain hope of being pleasantly surprised by an ISP!!
 
E7

Just spent 20 minutes trying to get a MAC code with out any success. If any body want the number it is 08712401122. They are open from 9to 6 7days a week if you can get passed the recored message. I rang one minute pass 9 this morning and there was 30 calls in front of me.
 
My understanding is that the tag on my E7 line will be released by the 15th July and I will be free to go to any provider I like. I was with E7 for nearly one year so it sounds hopeful that I may get some money back. I recall the contract was for a two year minimum period equating to £10 a month but I don’t think is an issue as E7 have cancelled my contract not me!

Thanks for the replies good people, they have been most helpful. Looking forward to a better future!
 
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It is my belief that when e7even marketed their £10 per month, that was what the £240 for two yrs equated to, and they will say it was ACTUALLY £240 for one year with a free year, so therefore all we have lost is our free period. However I feel we should be compensated for the loss of the free year or part of.

When my brother signed up they were offering a Biennial contract this was described as a two year subscription @ the equivalent of £10 per month, there was no mention of a free year, however the router and connection were described as free.

However they did lots of "special offers", as I recall including once, quite bizarrely a BOGOF - buy one ADSL subscription get a second ADSL subscription free! :shrug:

If it was over a year ago and you don't have screenshots the page may be available from www.archive.org

Anyway, as far as I'm aware even if was described as "free" it still forms part of their offer, it clearly has a quantifiable value and failure to supply is still a breach of contract.

If you paid with a credit card then you will have to pursue your credit card company, make it clear that you are claiming under section 75 of the Consumer Credit Act which makes the credit card issuing bank jointly liable for the breach of contract and you expect them to refund you for the period of the 23rd of march to the end of your contract.


186k previously stated on the e7even website that "2. E7 has been moving towards administration for quite some time
Tiscali Wholesale provided services to E7, therefore E7 was a significant debtor . to protect Tiscali.s debt. Tiscali has chosen 186k as best placed to help protect the users and their service "
This has since been removed, but clearly E7even are highly unlikely to provide a full refund.

You will not need or be able to get a MAC code as ADSL will be ceased on your line, although don't be surprised if it takes longer than the 14th, so you will need to get your new ISP to activate it once the tag is removed. (I don't know if TalkTalk offer free activation)
 
Dex5 said:
Must admit I bit the bullet and went with Ezeedsl for 2 of our lines (512k) as these were each from one of my surgeries and provided the VPN link. it was inconvenient to be without it, and couldn't really wait a month - all the staff would leave!!
The third, my home line, I've gone with Talk Talk - but I've heard that they are so tardy at connecting people that 4-6 weeks is not unusual anyway!
In their favour, I would say that Ezeedsl were very efficient at re-connecting the service, within 90 seconds! And for some reason the lines appear to be quicker, although I haven't done any speed checks recently. Possibly just a contention thing.


I must say I'm surprised so many businesses choose to use the cheapest ISP money could buy. My brother only signed up because he wasn't bothered about reliability, he knew this was likely to happen and would be quite happy to revert to dial-up when they eventually ran out of money.

The reason you were so quickly reconnected is that E7even's former customers haven't been disconnected, their access has been restricted to a "walled garden" - basically just 186k websites. Although I notice that the wall can be jumped :)

I would expect your connection to be quicker for the time being because many of the other 12,000 customers are no longer sharing E7even's network with you.

It does mention that it is a 12 month contract in the T&Cs, the link is on the sign-up page and you have to pay in full if you cancel early, although the link is easy to miss. Had it been a one month rolling contract my brother would have signed-up immediately whether they offered MACs or not while he decided what to do. There's a pretty good chance that as long as the service remained reasonable he would have stayed with them too. But as he would be tied in for a year or significantly out of pocket, he's off as soon as they pull the plug.
 
Ref my exit from e7even

Having spent a great deal of time "hanging on" for TT to answer, today I spoke to a lady in India. I informed her that TT aimed to connect me on the 17th of July, but they needed my MAC code, which I'm unable to get from e7even. I told her that the understanding is that about the 14th, all tags/markers will be lifted. She said to ring again on the 15th to have the line tested, if they've been lifted, TT will proceed and connect, if not, TT will approach BT (presumably Wholesale) and have the line cleared.This might just be of benefit to someone else.
 
E7

Mel said:
I must say I'm surprised so many businesses choose to use the cheapest ISP money could buy.
It's not the end of the world if we lose connection, just inconvenient. I would imagine that there are plenty of businesses the same. We use it primarily for communication. I would imagine it's only an issue if you sell alot via the web, or you are a business engaged in activities that rely on bulk file transfers that would be expensive to do another way, and would make deadlines and things difficult to meet without instant communication.
12 month contract isn't a problem, so long as they deliver.
I did e-mail Ezeedsl 2 days ago just see what I was paying for, as their blurb states that the service prvided "will not affect your existing configuration, or services." Our E7 email still works, but our web space does not, & I haven't heard whether what works will stop, or what isn't working will start, or if they expect us to pay more for any of these.
To be honest, I doubt even that would be a problem, web space/hosting and E-mails are available competetively all over the web still.
Am still waiting for anything from TT.:shrug:
 
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