Mel
0
They are, or were? offering migration and a refund of unused time. It seems they can't cope with the level of complaints as it is, so constantly calling them might not be a great idea.
I was just looking at adslguide, there is a recent E7even statement there-
http://bbs.adslguide.org.uk/showfla...=2246428&page=0&view=expanded&sb=5&o=0&fpart=
The third party appears to be BBUK (Netservices ?). There also seem to be significant delays in providing some of their customers with MACs.
I was just looking at adslguide, there is a recent E7even statement there-
http://bbs.adslguide.org.uk/showfla...=2246428&page=0&view=expanded&sb=5&o=0&fpart=
...Because we are reliant on a third party to resolve issues it was extremely frustrating when the issues were seemingly dragging on and we were unable to give a firm date the issues would be fixed, it was at this point that we took the decision to offer all customers a MAC code and full refund of all unused time if they wished to leave. And for those that wished to continue with us whilst we resolved the issues we informed them that we would be offering a form of compensation once the migrations are all complete to make up for any lost time. We do not think that we could possibly do anything more than that...
The third party appears to be BBUK (Netservices ?). There also seem to be significant delays in providing some of their customers with MACs.
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