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e7even problems

They are, or were? offering migration and a refund of unused time. It seems they can't cope with the level of complaints as it is, so constantly calling them might not be a great idea.

I was just looking at adslguide, there is a recent E7even statement there-
http://bbs.adslguide.org.uk/showfla...=2246428&page=0&view=expanded&sb=5&o=0&fpart=

...Because we are reliant on a third party to resolve issues it was extremely frustrating when the issues were seemingly dragging on and we were unable to give a firm date the issues would be fixed, it was at this point that we took the decision to offer all customers a MAC code and full refund of all unused time if they wished to leave. And for those that wished to continue with us whilst we resolved the issues we informed them that we would be offering a form of compensation once the migrations are all complete to make up for any lost time. We do not think that we could possibly do anything more than that...

The third party appears to be BBUK (Netservices ?). There also seem to be significant delays in providing some of their customers with MACs.
 
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Mel said:
There also seem to be significant delays in providing some of their customers with MACs.

I should say so.
I haven't received my MAC code yet, and I asked for it about 2 weeks ago.

Jason
 
Are you one of those transfered to BBUK, if so I wouldn't be surprised if most of the delay is down to Netservices. But whatever the cause, it is a very good example why you should be able to freely migrate without seeking your current ISPs authorization (as is ISPs charging a fee for a MAC)
 
Unfortunately I'm on the @bbuk realm.
Never received my MAC code.
Don't get all my emails.
I don't get 512k upload speeds.

Cheesed off all round really!
 
The only change to E7 is they're getting worse.
Still no real connection and no update on their website since 01/02/06 so we are still none the wiser of what is going on and when it will be fixed.
 
transfered to bbuk realm

hi there, well its been 3 months since i have access to BroadBand,
i did get a MAC code from e7 in December which i used when trying to migrate back to F2S but they got my MAC code wrong and didn’t tell me.
and now F2S tell me that they will waive the activation fee (as it was there mistake) but i have to get my line cleared, i cant do this as my subscription to e7 is not active so i cant cancel
and 2 weeks ago i got a call from someone at BBUKrealm telling me that my MAC code will be emailed within 2 days.
Nothing has happened

i am ready to kill.

i think we should stage a protest - get all liquored up and smash things

56k modem is killing me and costing me

This sort of thing should be regulated; i mean how hard can it be to send out MAC codes?

If anyone has any ideas, constructive ideas, i am all ears. I don’t want to cancel my phone number as I have had it for 30 years.

does anyone have a contact number for bbuk or any info on them?

thanks
 
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Hi BBUK is Netservices I will PM you an eamil addy please dont post it on the public forums and good luck. If you get no help after explaining your predicument to them try changing the BT billing name or number and this will drop the ADSL.

As an after thaought I will send you two email addresses send the same email to both letting each know you have by CC a cop to the second person.
 
I've heard that Netservices are wholesaling it out to E7 and all contacts have to be through E7 and not Netservices. E7 are not responding to phone, fax and emails, so basically your stumped.

If on the otherhand you are succesfull with Netservices (which I doubt it) please let me know and I will start the ball rolling for myself.

Regards,
Jason
 
Not exactly true if you cant contact them you can contact OFCOM and also BT if they can't get a reply then BT OFCOM will supply the MAC code. This has already happened recently.
 
Another E7even user with a problem

At the risk of getting you people to repeat yourselves - please tell me how I get out of my current predicament.

I have no broadband web access thanks to the usual E7even problems, much documented here. I have asked to cancel my service as I don't trust them to send MAC codes at the moment as they appear to be going into meltdown. How do I establish broadband again in the near future with a new ISP if
E7even do what I suspect they are going to do - which is absolutely nothing? How do I get back onto broadband with another supplier? Can the new supplier get BT to cancel the previous broadband and then set up a new one or can they get them to migrate without a MAC code?

I just don't think E7even are up to doing anything at the moment and I would dearly like my broadband capability back.

I'd appreciate any advice on this.
 
Hello Perplexed

I will send you an email address send an email explaining your predicument give dates you sent cancelation in to E7even but ask if they can use their powers to give you your mac code to enable you to move as cease and reprovide has already failed. Send a copy of this email also to e7even so they both know who has had a copy of the email.

Good luck.
 
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Here are my speed results with a 1Mb ADSL. Which should have been upgraded to a 2mb over 2 months ago.

Downstream 28 Kbps (3.5 KB/sec) 30 Kbps (inc. overheads)
Upstream 11 Kbps (1.4 KB/sec) 11 Kbps (inc. overheads)

Might have to do another more acurate one, I have a feeling one of the house mates has some DLs on the go,(Pfft not getting very far with them I'd imagine)

And thats average. I think in the past 2 months I've had about maybe 3 days worth of something over 200Kps.

Ever since the new year its been this bad. It was cut for about 3 weeks. then it came back and been rubish. I was just cut off for 3 whole days. And I forget how many times we get intermitantly disconnected throughout the day. Plus not just slow speed but widowlicking special Ed reyarded speed.

when they say high speed 1mb connection they are talking nonsense. Mine can't even compete with 56K dial up speed. And I'll bet I'll have to try to submit this post atleast 3 times before it works.
 
It appears that the @bbuk realm has now been fixed. It has only taken them two months!!!
I hope this lasts as I never received the MAC code, so pretty pointless to have it now.
 
why would you want to stay on at E7 .... oh I noticed you are a referrer.

have they paid you for any referrals though?

anyway Im here just to say steer clear of e7even or e7even broadband. The three Stooges on cocaine and heroine would do a better job of providing a broadband service.

5 weeks of extremely poor to zero connection is unacceptable and were stuck with it as I have no way of retrieveing my mac code!!!!

complained to ofcom, each week been told to wait just another week! ( i now call them f-offcom as thats what they keep telling me to do )

Im on a mission now to go round and warn everyone off this provider, they are broadband thieves with no customer service and no clue. Just go to adslguide.org.uk and more and see the comments for yourself.
 
mrquick said:
5 weeks of extremely poor to zero connection is unacceptable and were stuck with it as I have no way of retrieveing my mac code!!!!

complained to ofcom, each week been told to wait just another week! ( i now call them f-offcom as thats what they keep telling me to do )

I hope all the complaints Ofcom have received about this ISP might make them consider improving the migration system. I ran a poll here http://www.ispreview.co.uk/talk/showthread.php?t=20297 the other week, there was a fairly even vote between making Ofcom's mac process compulsory and scrapping the requirement to obtain authorisation from the losing ISP, nobody voted in favour of the system as is.


It just so happens that Ofcom have recently started a consultation about their migration policy, you can read the document and if you wish, submit a response to their questions on how the process could be improved :- http://www.ofcom.org.uk/consult/condocs/migrations/
 
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don't you think I and many other people have done this already........ 5 weeks and waiting for migration with absolutely no communication is unnacceptable in my opinion - or am i the one whos insane here? (actually it is turning me insane!!)
 
fukstik said:
anyway i complained again and called them names and they disconnected me since december and now they wont give me a MAC code so i cant leave.

It is very tempting to shout at these people and I certainly let rip when I phoned up to cancel my subscription with Tiscali. The woman I spoke to asked why I was cancelling and that was like a red rag to a bull.

BUT, I didn't swear at her as she's just doing her job. You have to feel sorry for people working in these call centres. It wasn't her fault that I'd been mucked about by the tech support and I made a point of saying I was sorry to be taking my frustrations out on her but that's just how I felt. I'd only managed to get through to tech support once out of about a dozen attempts.

It may seem old-fashioned but I reckon it's best to put your complaints in a letter and send it to them. Try and find the name of someone senior and address it to that person. With a letter you can print it out and leave it for a bit (while you calm down!) and then maybe edit it if you've been too aggressive.

With email it's too easy to click on that send button and later think you went a bit over the top. I'm talking from experience!
 
mrquick said:
don't you think I and many other people have done this already........ 5 weeks and waiting for migration with absolutely no communication is unnacceptable in my opinion - or am i the one whos insane here? (actually it is turning me insane!!)

If the loss of your connection is affecting your business, have you tried approaching http://news.bbc.co.uk/1/hi/programmes/working_lunch/1500282.stm to see if they will do an item on your problems, they've covered problems with a few other ISPs before; one after a single complaint from a viewer (an ISP neglected to renew a businesses's domain name, then apparently expected the business to pay the costs of putting it right!)
 
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