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e7even problems

mrquick said:
why would you want to stay on at E7 .... oh I noticed you are a referrer.

have they paid you for any referrals though?

I have made a lot of money out of the referrals, and yes E7 have paid out. However all these referrals were made before the migrations came about.
Infact, I made so much money, it has paid for my yearly subscription. But saying all that.... They still suck :D
 
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E7 have finally cleared my line after 4 months

Hi Guys, well i have finally received confirmation form E7 in the form of email stating that my line will be cleared in 5 days.
Now all I have to do is find a decent ISP to transfer to!
Any idea’s anybody ?

i would like to thank everyone for there comments and messages which where very helpful

Big Thanks to Kits for providing me with some helpful contacts details.

P.S. the MD of Netservices and BT's MD where unable to help me clear my line! isnt that amazing.

So who is a good non-capped, unlimited download, game playing ISP

Thanks again
 
e7broadband

It doesn't seem right to me that e7broadband are still offering services on their web site that they are already failing to provide to exisiting customers, I have therefore produced a little warning to those considering wasting their money: http://www.e7broadband.org

I suspect they may regret not registering that domain.
 
Well Mr Turpin (assuming that's your real name) I'd tick that box on 123-reg that says you want to withhold your personal details from prying eyes via a whois search! ;)
 
Whois

LOL......I considered that but everything I have said is true and I hardly think e7broadband are going to send the boys round unless its to fix the bloody broadband which seems unlikely.
 
darwin said:
LOL......I considered that but everything I have said is true and I hardly think e7broadband are going to send the boys round unless its to fix the bloody broadband which seems unlikely.

I read over at ADSLGuide someone registered e7broadband.co.uk as a protest site and THIS happened

They actually "expired" my account. i.e when you try to login to see your account details on the e7even website I could not gain access because my account had been set to "expired". This was dispite having 10 months left on my contract. I sent emails and I got a cryptic email back saying that "I knew what I had done", and I thought we lived in a free country! After a period of time I asked for my mac and moved to zen.

I have been waiting for a more formal reply but I haven't received one neither have I had my 10 months refunded.

So you might want to follow Unicast's advice.
 
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Thank you

Mel, Thank you for drawing my attention to this, I do not in fact have an e7broadband account myself for them to 'expire'. I am absolutely stunned to find out that after someone already did this to them with e7broadband.co.uk, they didn't then register the Domain e7broadband.org... this is somewhere way beyond stupid.

The legal advice I have been given is that as long as I state the facts and can prove them should I have to, then it is a legitimate form of complaint.

An aquaintance of mine got so annoyed that she visited their Maidstone offices, it was the MD himself that confessed to her that they were overwhelmed.

My IT guy reccomended E7 to lots of people where I live which is how I happen to have so many first hand acounts of the service to coroborate my fathers experience.

The web is just a great tool for holding these companies to account and I am not saying anything that isn't already expressed in forums like this across the web.
 
Just a note to add my e7 experience to the list and hopefully warn others.

It is now 2 months since e7 messed up my broadband connection. I have absolutely no connection. It typically takes 2-3 weeks to get a reply to e-mailed technical enquiries but replies so far have been totally useless. e7 do not answer their telephones, they do not reply to letters and they will not issue a MAC code. I have passed details to Trading Standards and have informed my Credit Card Company of e7's breach of contract and am waiting to hear the outcome.

While that is being investigated, what I really want is the ability to move to another ISP. Can anyone tell me how to do this without having to get a new phone line installed?
 
still waiting

Hi guys, nice one on the web site thang - cool as.

Well I said previously that e7 had sent me an email saying that my line would be cleared in 5 days, (that was on the 26/02) guess what.
Still haven’t cleared it so I can’t move to another ISP until it is cleared - if anyone has the address of the E7 man in charge I am happy to pay him a visit.
BT said they couldn’t do anything and referred me to OFCOM who can’t do anything for 3 months after initial complaint.
This is stupid and my trigger finger is itchy. It has been 5 months since I have had broadband access - totally unacceptable - I’m ready to kill - who’s with me.
Someone needs to make an E7 mod for CounterStike or Battlefield
 
address

E7even UK Limited
Suite C9
The Powerhub Business Centre
St Peters Street
Maidstone
Kent
ME16 0ST

They have added recently: customer will be seen by appointment only

I don't recall it saying that last month when I looked.
 
If I'd been without broadband for 5 months I'd be camped out on their doorstep until they got it sorted. I think that some of you must have the patience of a saint - I'd have gone thermonuclear well before now!
 
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I spoke to Trading Standards today who informed me that they are aware of the E7 problem and gave me the same story that E7 have given me which is they are back logged and will get round to dealing with it. They do not have a time scale imposed on them!
Trading Standards only deal with the criminal side of this problem e.g. failure to uphold contracts etc... which means they can do nothing for the consumer except advise them what we already know!

So as a consumer there is nothing I can do except write a recorded delivery letter to E7 explaining the problem and demanding a MAC code or a line clearance. Done that. But I think I know what E7 are going to do with the letter.
It is absolutely ridiculous that all the governing bodies are unable to help, I contacted BT’s broadband services and Net-Services, neither of them can help me, “BT cannot remove other service providers ADSL from the telephone line”

They told me to contact OFCOM who told me to contact Otelo who told me to contact Trading standards who told me to contact Otelo
I need a list of people’s names some silent weapons and hard drugs
 
I think at this point the court route is the only one that would give any kind of resolution. But that would mean that you would need to lay out cash ahead of it all, and run the risk of losing.

And seeing how much of a fiasco this and the silvermead thing has been,there REALLY needs to be a central setup that can (And will) deal with things. As it stands having lots of little groups of people seems to mean a LOT of running around but getting very little done.
 
I see they've just given out an email address for customers with no connection since the 'upgrades', kind of late I would think most will just want their mac by now. You would have thought they would be giving these cases priority a couple of months ago.

http://bbs.adslguide.org.uk/showfla...=2325530&page=0&view=expanded&sb=5&o=0&fpart=
We are aware of a number of customer's that have not been able to establish a connection since the upgrades, if you are one of these customers that has no connection at all then please email no_connection@e7even.com where your request will be given priority. We ask that you only use this email address if the above applies as using this email address for other reasons will simply slow down the response times for those that do not have a connection.
 
this is what i received from OFCOM today:

"As you ISP claims to have placed a request to remove the 'tag' from your telephone line over 20 days ago. If your line is still not showing as clear and you wish to check the status of the 'tag' removal, you can contact BT Wholesale on 0800 169 0934 for further advice. This department is open Mon-Thurs 9-5 and Fri 9-4."

BT told me

"I have now completed my investigation in relation to the problems you have experienced with your current ISP.
I would now advise that you speak directly to the communications regulator OFCOM. The regulator should be able to supply you with the contact details and company name of your service provider, which be no longer be E7. The URL for OFCOM is http://www.ofcom.org.uk/ or alternatively the contact telephone number is 020 7981 3000.
I am very sorry that I cannot resolve this issue for you, however if I can be of any further assistance please do not hesitate to contact me."


soooooo........
ultra violence is starting to become my new religion
 
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Actually, I suppose BT might have made a mistake because you are either on a netservices service resold by E7even (bbuk) , or an E7even supplied Tiscali wholesale service (@e7broadband.com)...

Have you tried BBC's Working Lunch http://news.bbc.co.uk/1/hi/programmes/working_lunch/1500282.stm they've covered problems with a few ISPs before, perhaps they might take it up with Ofcom I'd like to see them explain why their Migration policy is good for customers in light of problems like this and ISPs charging for MACs etc.
 
Last edited:
Re: sorted

So my fathers E7 connection has been sorted out, they finally started a dialogue with him by email which led to them having his line checked which threw up a fault which they fixed. This has taken three months to achieve.
They have also added three months to his contract as it was shown to be a fault. It remains to be seen if the connection proves reliable.

I offer this purely as information and an indicator that they may be getting to people eventually.
 
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