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e7even problems

Mel said:
Actually, I suppose BT might have made a mistake because you are either on a netservices service resold by E7even (bbuk) , or an E7even supplied Tiscali wholesale service (@e7broadband.com)...

Have you tried BBC's Working Lunch http://news.bbc.co.uk/1/hi/programmes/working_lunch/1500282.stm they've covered problems with a few ISPs before, perhaps they might take it up with Ofcom I'd like to see them explain why their Migration policy is good for customers in light of problems like this and ISPs charging for MACs etc.

I had heard a rumour that E7even is now under the umberella of Fast24 still on either NS or Tiscali backbone.
 
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Kits said:
I had heard a rumour that E7even is now under the umberella of ****** still on either NS or Tiscali backbone.

That was also the provider I suspected, based on reading the adslguide forum, but I didn't want to say anything in case I was completely wrong, because they might get swamped by complaints from irate E7even customers.

If this is the case though, one thing doesn't add up. E7even are still offering adsl for £240 for 24 months, which I would have thought they would have stopped, unless they have started reselling some other providers service that also has unrealistic prices ;) (this does seem equally unlikely though).
 
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I said a rumour I havent been able to prove or disprove it but it is something to think on and perhaps contact them and ask.
 
Take a look at adslguide, inspite of people posting that BBUK = netservices, someone mentioned that there is a ISP with a web site of www.BBUK.something or other and they were apparently swamped by complaints by e7even customers (and they don't have anything to do with NS) ...

Someone else pointed out that there was a big brother website that was also www.BBUK.something or other and I wouldn't be surprised if they got complaints too, it seems they ring anybody who will actually answer the phone :laugh:
 
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Mel said:
Take a look at adslguide, inspite of people posting that BBUK = netservices, someone mentioned that there is a ISP with a web site of www.BBUK.something or other and they were apparently swamped by complaints by e7even customers (and they don't have anything to do with NS) ...

Someone else pointed out that there was a big brother website that was also www.BBUK.something or other and I wouldn't be surprised if they got complaints too, it seems they ring anybody who will actually answer the phone :laugh:
Shame it comes to this to try and get free from the ISP that has the line flagged when the service is not being supplied.
 
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Hi all.
I've just spoken with someone at Ofcom about my account with e7even and the lack of connection since their 'upgrades'. They told me what I expected in that there wasn't really anything they should do and that I should contact Otelo but they also gave me a phone number, 08454084584, the is also for e7even support - couldn't get through when I tried it earlier but if Ofcom have it it must be right as I don't think e7even would want to be in any more trouble!
Colin
 
Hi all

Thought I would throw my two pennyworth in having been reading the e7 threads for a few weeks and really feel for those people who have lost their connection for so long. Although I was away for most of February, I have had connection at 800kbps+ for nearly all the time, from 08:00 until 18:00. I have no idea why this should be the case when others have had it so bad.

However, connection is only half of the product. The appalling way that this company has treated those people with problems is as bad as I have ever come across. Having been an engineering manager for ten years, if my company had disowned its customers for so much as a week, the penalty payments would be huge; for three months and the company would no longer exist and rightly so. Just how difficult can it be to update a technical notice board two or three times a day! It no longer matters how good future connection are, I will never be able to trust this company again.

If people are reading this and have not emailed/written to the BBC ‘working Lunch’ or ‘Watchdog’ or both, they should. If only 1% of e7 customers did so, it would guarantee air time.

P.S. e7 accounts are due at ‘Companies house’ at the end of this month, and their returns are due in June. I for one will gladly pay my £2 to see them, if there’re still around!
 
But have you all used the complaint feature of the forums here and send the email to have your complaint listed. Please read and follow the instructions here
 
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I've just posted a complaint too. finally. I've been disconnected for over 5 weeks straight now. I want a mac code. Anyone know what is the best way to get one out of e7even? I've had no responce. I actually want a refund. I should have had this upgrade to a 2mb connection from December 2005! Not to mention the actually having a connection. Or should i just contact BT and cut my losses? Not sure what to do now.
 
actually i've been offline since 21st March :mad:
here is the skinny.

back in Jan I requested a mac code by email. I recieved one back at that time which had a dead link. The only other comunication I've had with e7even are I persuably the usual 'technical difficulties' and 'migrating servers' ect.
on apr 10th I sent another one in regardes to my offered refund amnesty(dated apr 13th) which seemed to get a response......

Dear Customer,

Thank you for your email, a ticket has been created for this and will be
responded to shortly, to update your ticket please reply to this email with
the update and it will be automatically added to your original query, due to
the large number of duplicate emails that we receive, if a new email is sent
in, it will create a new ticket which will automatically delete your original
and will start back at the bottom of the queue.

An operator has been assigned your ticket and will respond as soon as
possible. We aim to respond to your ticket within 24 hours, however during
busy periods this may take sometime longer, we apologise in advance for this
potential delay.

Kind regards

E7even Customer Services
____________________________

thats the last I've heard. I have a ticket number(whatever that is) and a threat that if I hassle them it'll take longer to get what I believe is a simple mac code. :confused: cheers Kit, I'll see about that email.
 
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