Earlier this year I requested a MAC code from ECLIPSE as I was offered a better deal from Orange (and the Eclipse service was nothing special anyway)
I used the code and everything was fine, good speeds no disconections and free call over internet great!
Then on the 19 March 2007 my connection stopped completely after checking everything my end I call Orange tech...Many many times over a few weeks up to the 9th April in fact I was told that another ISP had requested a cease on my line and booted off Orange and on top of that left their marker so I could not use any other ISP!!
Eventually found out via Tiscali it was one of their resellers namely Eclipse!!
I chased Eclipse who were up front polite and said that I needed a new MAC code as they had ceased my Orange connection by mistake and promised email one to me to pass onto Orange.. It did not arrive, I emailed Eclipse who again did not reply.. next day I telephoned them and was given a code. Then called Orange who said it could not use the code because they already had the account active?? and said I needed to get Eclipse to cease the account on my line before they could get me back online....
Called Eclipse again!!! who told me they cant cease it because they had generated a MAC for the line which is valid for 30 DAYS!! So since the 19th March and ongoing I have no internet (which I am still paying for)
Now all this hassle caused to me on my private tel line by a company that has no business to interfere at all..
I have every intention of pursueing this matter for compensation through the courts if I have to.. Any ideas how I can get this sorted?
I used the code and everything was fine, good speeds no disconections and free call over internet great!
Then on the 19 March 2007 my connection stopped completely after checking everything my end I call Orange tech...Many many times over a few weeks up to the 9th April in fact I was told that another ISP had requested a cease on my line and booted off Orange and on top of that left their marker so I could not use any other ISP!!
Eventually found out via Tiscali it was one of their resellers namely Eclipse!!
I chased Eclipse who were up front polite and said that I needed a new MAC code as they had ceased my Orange connection by mistake and promised email one to me to pass onto Orange.. It did not arrive, I emailed Eclipse who again did not reply.. next day I telephoned them and was given a code. Then called Orange who said it could not use the code because they already had the account active?? and said I needed to get Eclipse to cease the account on my line before they could get me back online....
Called Eclipse again!!! who told me they cant cease it because they had generated a MAC for the line which is valid for 30 DAYS!! So since the 19th March and ongoing I have no internet (which I am still paying for)
Now all this hassle caused to me on my private tel line by a company that has no business to interfere at all..
I have every intention of pursueing this matter for compensation through the courts if I have to.. Any ideas how I can get this sorted?























