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EE ‘unlimited’ mobile broadband - still limited with fair usage policy?

Hi.

Seeing as Three speeds have plummeted in my area again, I am considering switching providers.

We use it as our main connection for a family of 5 heavy users. When I last looked at EE unlimited data SIMs, they had a fair usage policy that meant heavy traffic manage after a while.

In this still the case? I have been told by an EE employee that there is absolutely no limit now.
 
650GB twice in a 6 month period and they'll look at putting you on a business contract instead, once you go over the 650GB, you're knocked off the 5G network and your connection is deprioritised so if your mast is busy your connection will be slower.
 
650GB twice in a 6 month period and they'll look at putting you on a business contract instead, once you go over the 650GB, you're knocked off the 5G network and your connection is deprioritised so if your mast is busy your connection will be slower.

Thanks, that’s what I thought. We use way more than that.

Do you have a link clarifying this? I would like to educate the EE employee.
 
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It's worth noting that their dedicated broadband plans have a slightly more generous policy of 1TB before they impose restrictions. 650GB is for mobile plans.
 
Isn't 650GB for O2 Unlimited? EE T&C's state their Unlimited is 600GB. After 600GB they deprioritise and may move you to a business plan. If you tether more than 11 devices they may move you to "a more suitable plan". The T&C's don't mention loss of 5G after 600GB but apparently this affects scancom EE SIMs, not sure if it affects normal EE SIMs?

The full T&C states "Unlimited Data Plans : 50GB fair use policy applies outside UK. Personal, non-commercial use only. If you regularly tether 12 or more devices, we will consider this non-personal use and have the right to move you to a more suitable plan. We will consider usage above 600GB/month to be non-personal use and have the right to apply traffic management controls to deprioritise your mobile traffic during busy periods or to move you to a business plan. You can gift up to 100GB. Data usage on an unlimited data plan will be deducted from giftable allowance. Any data boost allowance will be added to the giftable allowance." from here https://ee.co.uk/mobile/sim-only-deals

Mobile broadband T&C "4GEE/5GEE Home Router Fair Usage Policy:
Unlimited Plans are for personal, non-commercial use only. We will consider usage above 1000GB/month to be non-personal use and have the right to apply traffic management controls to deprioritise your mobile traffic during busy periods or to move you to a business plan." https://ee.co.uk/broadband/mobile-broadband
 
Thanks, that’s what I thought. We use way more than that.

Do you have a link clarifying this? I would like to educate the EE employee.
they should have access to the T&Cs, though they aren't the sharpest tools in the shed, the amount of screw ups I used to have to fix because they did changes to peoples accounts was horrible, used to work on the EE core.
 
Isn't 650GB for O2 Unlimited? EE T&C's state their Unlimited is 600GB. After 600GB they deprioritise and may move you to a business plan. If you tether more than 11 devices they may move you to "a more suitable plan". The T&C's don't mention loss of 5G after 600GB but apparently this affects scancom EE SIMs, not sure if it affects normal EE SIMs?

The full T&C states "Unlimited Data Plans : 50GB fair use policy applies outside UK. Personal, non-commercial use only. If you regularly tether 12 or more devices, we will consider this non-personal use and have the right to move you to a more suitable plan. We will consider usage above 600GB/month to be non-personal use and have the right to apply traffic management controls to deprioritise your mobile traffic during busy periods or to move you to a business plan. You can gift up to 100GB. Data usage on an unlimited data plan will be deducted from giftable allowance. Any data boost allowance will be added to the giftable allowance." from here https://ee.co.uk/mobile/sim-only-deals

Mobile broadband T&C "4GEE/5GEE Home Router Fair Usage Policy:
Unlimited Plans are for personal, non-commercial use only. We will consider usage above 1000GB/month to be non-personal use and have the right to apply traffic management controls to deprioritise your mobile traffic during busy periods or to move you to a business plan." https://ee.co.uk/broadband/mobile-broadband
It did used to be 650GB at one point, didn't bother keeping up after I left
 
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State of mobile broadband in this country its light years behind fixed line.

Fake 5G.
Outdated Unlimited FUPs.
No speed estimate system for postcode, so basically any speed is ok.
Seemingly frequent severe congestion issues.

I think the business plan move would raise ASA eye brows as its akin to a charge on a unlimited usage package unless the business plan happens to be the same cost as residential. But I am going to wait and see what happens on the existing complaints first to see if ASA apply rules to mobile broadband as they do for fixed line.
 
No speed estimate system for postcode, so basically any speed is ok.
Mobile connectivity is too variable by nature to reliably predict. I think this is one of the few occasions I think it may be better to say nothing than to start quoting numbers in any given location which can so wildly differ from time of day, what device you’re using, which side of the windowsill you put the router on, even weather conditions to some extent.

I think Three is probably the best example of having the best policy they can do with a difficult situation. They limit sales to try and manage congestion, quote average UK speeds (11Mb 4G 150Mb 5G iirc) which tend to be pessimistic, and have a 30 day satisfaction guarantee to cancel within.
 
Yeah it would be much harder to predict anything, just feels like we need something in between as right now, its a basically a "you get what you given" sort of deal.

Sadly I think average national speeds is no good, as it seems it can vary massively from cell to cell.

I think they could at the very least improve their checkers to show if an actual 5G is available outside at an address, not just the 5G symbol on phone.
 
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