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EE Apple TV+ 6 months free Add-On activation woes and solution

mikeliuk

ULTIMATE Member
Making a note in case this helps someone.

Yesterday I activated EE's Apple TV+ 6 months free Add-On and received an SMS to visit a certain URL in an SMS.

From memory, a few times it redirected me to https://tv.apple.com/gb which wrongly caused me to think the URL was broken (redirecting from longer URL to shorter). On subsequent attempts it took me to a page which contained the white text "The page you are looking for cannot be found" on a black background and at this point things went sideways.

It's possible that if I'd checked the redirected page carefully, it would have showed "You have Apple TV+ with your EE plan" and then a lower blue button with "Start Watching" to go through a PIN by SMS verification process.

Instead, I may not have read properly and spent an hour yesterday with first line support to be advised everything would happen within 24 hours. This evening, I spent about 1 hr 48 mins with second line support which included taking the SIM out of a router and putting into a mobile.

It's quite possible I might have saved a lot of this effort if I'd checked more carefully when the redirection was happening properly. The non-deterministic behaviour might have been contributed to by load-balancing with a Smarty SIM but that side should only have taken 1% of the traffic so doesn't fully explain. There's a smaller chance that the EE SIM really did need to be in a mobile for the activation.
 
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