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EE data claims way off what I am using

On an EE monthly 50GB for £50 4G tariff with a Huawei router.

It has cost me an extra £30 this month although not downloaded any more than usual. EE app claims I used over 1GB yesterday but my router said 250MB down and 70MB up.

Is there anyone else having this problem and how can I get EE to investigate as it is my word against theirs. Thy had this problem about a year ago but it was fixed after it seemed to affect a lot of people.
 
Always a difficult one to tackle, first step is to contact support and make your concerns known and see what they say. Ask them to provide evidence if needed.
 
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