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I want to port a number to the EE sim and to transfer the plastic sim to an esim in an iphone. Does it matter in which order I do this?
 
Sim came today, all setup now on the EE app.

Will see if EE give me EU roaming in the next couple of days.
 
Is it not possible to speak to a human at EE on live chat now?
 
Is it not possible to speak to a human at EE on live chat now?
Nah only if you have a special needs requirement, everything is call these days unfortunately… one of the things I like about virgin media is that I can deal with them over WhatsApp.

That’s said, I fine EE phone support probably the best support of any network operator.
 
Nah only if you have a special needs requirement, everything is call these days unfortunately… one of the things I like about virgin media is that I can deal with them over WhatsApp.

That’s said, I fine EE phone support probably the best support of any network operator.
does help they're onshore, online chat used to be outsourced to Capita or their ilk but I think they were dropped in favour of having more call agents in some of the newer buildings
 
Nah only if you have a special needs requirement, everything is call these days unfortunately… one of the things I like about virgin media is that I can deal with them over WhatsApp.

That’s said, I fine EE phone support probably the best support of any network operator.
I’ll ring them then. I agree, their support is usually very good.

Not had to speak to Virgin yet *touch wood* but I have seen all of the horror stories.
 
I’ll ring them then. I agree, their support is usually very good.

Not had to speak to Virgin yet *touch wood* but I have seen all of the horror stories.
Virgin tech support is easy to access, and agents are able to arrange engineers to visit once they go through their help script. Just bear with them if you have already done those checks.

If you don’t have service for 48 hours you need to make a complaint to get compensation, that also can help when haggling at renewal. Spoken as someone who has a fuss free relationship with them, reliable service and leaving because of a large increase on renewal.
 
As I managed to get the EU roaming on my SIM, I've moved my EE SIM to my primary SIM, EE were helpful and allowed me to move from the 5GB to 20GB SIM for £10 under the same terms and with the double data means it's 40GB for £10, on 30 day contract term... for EE i think that's a pretty good deal! Hence the reason it is now my main SIM.
 
As I managed to get the EU roaming on my SIM, I've moved my EE SIM to my primary SIM, EE were helpful and allowed me to move from the 5GB to 20GB SIM for £10 under the same terms and with the double data means it's 40GB for £10, on 30 day contract term... for EE i think that's a pretty good deal! Hence the reason it is now my main SIM.
That’s a very good deal.

They wouldn’t play ball with me. Even went through to retentions.
 
That’s a very good deal.

They wouldn’t play ball with me. Even went through to retentions.
That's a bit crap :( ... what did you try to get which they wouldn't do?
 
That's a bit crap :( ... what did you try to get which they wouldn't do?
EU Roaming.

Just kept saying it is not possible and I would need to move to a more expensive contract.
 
EU Roaming.

Just kept saying it is not possible and I would need to move to a more expensive contract.
I think this all comes down to how knowledgeable the person is about the 'Roam EU' add-on and the willingness to do it in the first place, the person i got was really nice, I explained the situation and it did take her 3 or 4 attempts as stuff kept on blocking her, but she got it done in the end.

I also think, once a note has been made on your account that you've rung up about something and the next person reads you've already called about it, it makes it extra hard to get it implemented :(
 
I think this all comes down to how knowledgeable the person is about the 'Roam EU' add-on and the willingness to do it in the first place, the person i got was really nice, I explained the situation and it did take her 3 or 4 attempts as stuff kept on blocking her, but she got it done in the end.

I also think, once a note has been made on your account that you've rung up about something and the next person reads you've already called about it, it makes it extra hard to get it implemented :(
It seems it’s retentions that generally add it and not the normal support staff.
 
I think this all comes down to how knowledgeable the person is about the 'Roam EU' add-on and the willingness to do it in the first place, the person i got was really nice, I explained the situation and it did take her 3 or 4 attempts as stuff kept on blocking her, but she got it done in the end.

I also think, once a note has been made on your account that you've rung up about something and the next person reads you've already called about it, it makes it extra hard to get it implemented :(

When I negociated for my other half, the person had a problem with it too. System kept blocking them from adding it on then in the end they added on the global roaming which I think they did in error.
 
When I negociated for my other half, the person had a problem with it too. System kept blocking them from adding it on then in the end they added on the global roaming which I think they did in error.
Yeah but certainly nothing to complain about for sure ;)
 

Wow, still only the low price of £48 for unlimited data on Three (unless they actually dropped it from £60)

£36 if you don't care about roaming, still super cheap right??
 
My dad has tried to order one of the "Plusnet" EE sims for my sister. His laptop is slow enough that the popup for the special code didn't show up before he could click on the plan he wanted. Annoyingly his email shows up as already being an EE customer, but I believe that's from about 5+ years ago when he had EE broadband but never a contract phone. Used a different email and it went through but had the email saying EE need to call him, despite not using any other discount codes. EE did call and asked him for the PAC code, even though he chose a new number so not sure if this is their 2nd line of defence for anyone getting these products. He didn't have this to hand so they're calling back tomorrow.
 
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