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EE eSIM VoLTE Toggle

NTP

Pro Member
Hi
I have got a eSIM from EE and I notice there is no toggle to enable/disable VoLTE on my iPhone where there normally would be.

Can anyone confirm they have eSIM and relevant option (iOS or Android) as I have seen reports of it being missing.

Thanks
 
iOS doesn't have the VoLTE toggle if you're connected to a network that has a proper carrier profile installed. All of the UK networks that support this have removed the option to disable it on iPhone now.

It's missing with an EE SIM whether eSIM or physical in my iPhone 12 Mini. But it will appear again if I put my Vectone Mobile (powered by T-Mobile/EE) SIM in for example.
 
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to add - with the impending 3G shutdown they really don't want you turning it off anyway. They want you on 4G/5G as much as possible and what little 2G capacity remains should be reserved for devices that actually need it. It will also be necessary for roaming in countries that aren't retaining 2G (eg Australia, US)

I can't say I've ever personally had a reason to need to switch it off. It is my understanding that you cut yourself off from a significant chunk of 4G coverage (800MHz) by doing so too
 
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It is my understanding that you cut yourself off from a significant chunk of 4G coverage (800MHz) by doing so too
While Band 20/800MHz and VoLTE go hand in hand on EE, disabling one doesn't necessarily prevent you from using the other. The rumor that one means you can't use the other come about from the restrictions that they place on their MVNOs. The ones who take the budget offering that doesn't currently offer VoLTE support is also sold without access to 800MHz.

Which makes sense as I wouldn't see a reason to toggle off VoLTE in this day and age
1) If I am making a phone call to someone on the Three network. HD Voice doesn't work if calling from EE on VoLTE. But if I drop down to 3G I get the better call quality. (Confusingly HD Voice works on VoLTE if the person on Three calls me on EE though)
2) If I am in an area with significant network congestion where data has become unusable, VoLTE Calls tend to be unstable with momentary drop outs, time delays, or even occasional random disconnections. A call over 3G continues to work just fine.
3) If I place a VoLTE call on hold there's a 50-50 chance of me getting it back again vs just being dropped.

As much as I like VoLTE when it works, the unfortunate fact is that it doesn't work 100% of the time. It occasionally still has it's quirks. If my iPhone had the option to just disable it, I would probably do so and hold on to 3G until the very end.
 
The rumor that one means you can't use the other come about from the restrictions that they place on their MVNOs.
I don't think it's a rumour. I think I've seen it first hand - two devices side by side, both with full fat pay monthly EE SIMs, one device is VoLTE enabled and one is not. The latter would move down to 2G/3G a lot more. Toggle VoLTE back on and I get identical results.

I haven't encountered the issues you have had.
 
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Thanks, at least it confirms it should be working.
easiest way to check that is to turn off wifi and make a phone call. If you stay on 4G/5G, you are using VoLTE. Calls usually go through a lot quicker too.

I will actually confess to an issue I once had (!) - a few months ago I changed phones and as I use an eSIM I had to transfer it. I lost VoLTE/wifi calling even though it was enabled. After much prodding EE said there was a known issue with new eSIMs and it’d be fixed shortly, and sure enough within a few days it was back to full functionality.
 
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On a side point, does EE Wifi Call support HD calls?
WiFi calling and 4G Calling both support it yes. But there are a few exceptions for example the issue I mentioned where if I call someone on the Three network from EE there's no HD Calling.
 
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