hostler
Member
Hi
Last November I took the plunge and moved out home over to a 5GEE service using the new 2021 edition of the 5GEE router from EE. We are not covered by fibre, and the DSL speeds were becoming unusable for a modern family.
All went smoothly, and the unit slipped into our home network very easily and brought much faster speeds.
Less than 3 months in, and the router's fan has started to become very audible and is impossible to work in the same room now. It was whisper quiet too start with, but now is audible over the radio!
On contacting EE, they are telling me I have to send the unit in for repair - a process that will take up to TWO WEEKS - rather than issue a replacement direct, and have me send the faulty unit back. This was bought from the EE website - I didn't buy instore.
Can anyone advise if this is normal? Legal even? The unit is well under warranty.
In the past, when my Sky DSL router had developed issues, they dispatched a new one to us and had us post the faulty one back - so downtime was minimised.
And yes... before anyone asks ... I have restarted the unit, gently blown air into vents etc ... had no effect at all.
Many thanks in advance
Tom
Last November I took the plunge and moved out home over to a 5GEE service using the new 2021 edition of the 5GEE router from EE. We are not covered by fibre, and the DSL speeds were becoming unusable for a modern family.
All went smoothly, and the unit slipped into our home network very easily and brought much faster speeds.
Less than 3 months in, and the router's fan has started to become very audible and is impossible to work in the same room now. It was whisper quiet too start with, but now is audible over the radio!
On contacting EE, they are telling me I have to send the unit in for repair - a process that will take up to TWO WEEKS - rather than issue a replacement direct, and have me send the faulty unit back. This was bought from the EE website - I didn't buy instore.
Can anyone advise if this is normal? Legal even? The unit is well under warranty.
In the past, when my Sky DSL router had developed issues, they dispatched a new one to us and had us post the faulty one back - so downtime was minimised.
And yes... before anyone asks ... I have restarted the unit, gently blown air into vents etc ... had no effect at all.
Many thanks in advance
Tom























