EE service suddenly gone?

[sof006]

As the title suggests, I’ve been using the sim that I just got today in my 4G router. Now it’s suddenly gone to no service. Router will occasionally detect a UMTS mast but won’t establish a signal to it.

Tested sim into a phone and it reports no network despite doing a manual scan and it picks up a EE signal but won’t connect. Have I been kicked off for some reason?

Cant be heavy usage because my web portal says I’ve only used 30GBs of data today since getting it. Well within the “unlimited” limit.

 

[sof006]

I'll contact them tomorrow if the service doesn't return by the morning. If the answer I get is not to my liking... well... they can say goodbye to me. I'll just stay with Three and hold out till 5G makes an appearance.

 

[Lucian]

@sof006 check the status of your post code, perhaps technical problems:

Coverage Checker | Check Coverage and Signal in Your Area | EE

Our coverage checker helps you discover the mobile signal strength, 4G and 5G coverage in your area and highlights any problems nearby.

coverage.ee.co.uk

 

[sof006]

@sof006 check the status of your post code, perhaps technical problems:

Coverage Checker | Check Coverage and Signal in Your Area | EE

Our coverage checker helps you discover the mobile signal strength, 4G and 5G coverage in your area and highlights any problems nearby.

coverage.ee.co.uk

Checked that, no faults found. Seems suspicious to me. I’ll put it into my spare phone and take it with me to work tomorrow to see if I can get a signal. If I don’t get a signal at work then I know EE are being dodgy.

 

[Bubblesthefish6]

EE are being dodgy.

Always are being dodgy........

 

[sof006]

Well I’m sat at my desk… still no service. Guess I’ll give the live chat a go at 8am

 

[sof006]

So you'll laugh at this @Lucian @Bubblesthefish6

I spoke to a rep via live chat today, apparently a replacement sim was ordered. When I asked by who they said it was done online.

I was then asked "Did you make the request online?" to which obviously I replied "No, why would I do that? I've literally just gotten the sim yesterday."

Essentially someone has ordered a replacement sim (not me) and its coming today priority delivery according to the rep....

 

[Lucian]

@sof006 "never attribute to malice that which is adequately explained by incompetence"

 

[IgNG]

My 3 service disappeared this morning, coincidence? (Using SMARTY of course)

 

[sof006]

My 3 service disappeared this morning, coincidence?

Maybe! Ring Three and ask if they've given you a replacement sim

 

[The Wee Bear]

Hmm why did I get a Three and EE sim today, never asked for them.

 

[jbennett360]

So you'll laugh at this @Lucian @Bubblesthefish6

I spoke to a rep via live chat today, apparently a replacement sim was ordered. When I asked by who they said it was done online.

I was then asked "Did you make the request online?" to which obviously I replied "No, why would I do that? I've literally just gotten the sim yesterday."

Essentially someone has ordered a replacement sim (not me) and its coming today priority delivery according to the rep....

That's a little... Worrying? isn't it?

Surely a SIM replacement online means you have to login?

I'm confused!? haha

 

[sof006]

Hopefully the sim actually turns up today... like they suggest lol

 

[sof006]

That's a little... Worrying? isn't it?

It is yes, but my password is rather complicated and protected by a password manager.

I suspect this is EE trying to cover their tracks and they've messed up. My only interaction has been via online chat.

 

[jbennett360]

It is yes, but my password is rather complicated and protected by a password manager.

I suspect this is EE trying to cover their tracks and they've messed up. My only interaction has been via online chat.

Yeah. If you only just got the SIM and they've sent a replacement, it's like they've sent the order twice? Or something like that?

Could have checked the address it was going too? Surely if you'd ordered a replacement too, you'd get a notification/email etc that this was happening?

Does kind of sound like a EE screw up?

 

[sof006]

Yeah. If you only just got the SIM and they've sent a replacement, it's like they've sent the order twice? Or something like that?

Could have checked the address it was going too? Surely if you'd ordered a replacement too, you'd get a notification/email etc that this was happening?

Does kind of sound like a EE screw up?

They've checked, I only have one order. I think someones just pushed a button and isn't owning up to it.

 

[eccles]

My 3 service disappeared this morning, coincidence?

The nearest 3 mast to me went down two weeks ago at around 9:30 am and returned just before 4 pm. This was repeated for the following two days. It took a day for the website to actually acknowledge that there was maintenance going on to improve 4g and roll out 5g and that I should be pleased. You may be experiencing something similar. You could try what I did and switch to 3g to get a connection, albeit at slower speeds.

 

[kommando828]

If its a shared Three/EE mast then check the EE network checker for your postcode, it tells me more about my Three connection than the Three network checker.

 

[Bubblesthefish6]

I think the replacement SIM is just an EE cock up. Unless a fraudster has convinced them to send a new SIM which is a new type of scam they are using.

 

[sof006]

I think the replacement SIM is just an EE cock up. Unless a fraudster has convinced them to send a new SIM which is a new type of scam they are using.

Just got home, I indeed have received a replacement sim. Same phone number.

I'm blaming EE for this one.