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EE service suddenly gone?

I think the replacement SIM is just an EE cock up. Unless a fraudster has convinced them to send a new SIM which is a new type of scam they are using.
But in order to do that they'd need to be able to access the account online. This was my thought, it also depends on if the SIM actually turns up to his address too?
 
But in order to do that they'd need to be able to access the account online. This was my thought, it also depends on if the SIM actually turns up to his address too?
The sim did turn up to my address. EE also said that there is no way to order a sim to other than the registered billing address tied to my debit card.

No one accessed my account, it was a brand new password which is randomly generated by my password manager. I definitely think this is a EE cock up, I do recall talking to someone on live chat a day before receiving my sim asking when it would be delivered as I hadn't gotten a order confirmation email.
 
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i've never seen speeds like this at home before... this is amazing. I can't wait to get my hands on a 5G router to test 5G
 
On EE 4G I was getting 75-100 ,down and less than 10 up, ping around 30/35

The service had gone to complete crap! Not sure what was happening or why.
I'd say thats not too bad personally. Ping is a lot better on EE vs Three.

Three's average ping is 60+ and speeds on Three 4G are generally slower
 
I'd say thats not too bad personally. Ping is a lot better on EE vs Three.

Three's average ping is 60+ and speeds on Three 4G are generally slower
Hmm. Wasn't too bad. But when you factor in call performance from the early 00's I jumped ship.

Constant call drops, robotic voices. They've dropped to third from first on Rootmetrics for call performance - 92.7.

Considering Hull was one of the first for 5G and all equipment here has been swapped, it's really not that impressive?
 
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I know you have got to the bottom of your issue, but just wanted to added this.

I actually get this on Three (4G suddenly disappears) when the power goes out locally. I couldn't get 4G back until I call them up and get a Network Refresh done on the connection. With the amount of lightening recently, this has been happening a lot in my area.

Last time it happened I got a little angry and my call was escalated to the higher level tech support (the low level ones repeatedly tell you to turn it off, dance around in an anti-clockwise direction, go outside, ring the doorbell and then switch it on again). This higher level tech said that the only way for me to resolve this was to register on the 3G service first, use a bit of data and then search for and connect to 4G. This did seem to work, but looking for a more technical reason as to what is happening!!
 
I use a EE mast we have uninterrupted LOS and the mast is 1,006 M away. About 10 weeks ago we began to lose total connection for a day at a time normally 0930-1600. One day I noticed a hydraulic platform and went to the mast. Spoke with guys on site who were upgrading the site and also replacing antennas and had to power the site down. This was later confirmed in a press release from EE. Since the upgrade, my speed has reduced dramatically. Could you be in the process of the upgrade as there seems to be no notice https://newsroom.ee.co.uk/ee-to-ext...00-areas-in-2021-to-boost-rural-connectivity/
 
I use a EE mast we have uninterrupted LOS and the mast is 1,006 M away. About 10 weeks ago we began to lose total connection for a day at a time normally 0930-1600. One day I noticed a hydraulic platform and went to the mast. Spoke with guys on site who were upgrading the site and also replacing antennas and had to power the site down. This was later confirmed in a press release from EE. Since the upgrade, my speed has reduced dramatically. Could you be in the process of the upgrade as there seems to be no notice https://newsroom.ee.co.uk/ee-to-ext...00-areas-in-2021-to-boost-rural-connectivity/
My area isn't on this list, but my issue wasn't being caused by anything like this. It was caused by someone at EE deciding that I needed a replacement sim and not telling me :rolleyes:
 
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The nearest 3 mast to me went down two weeks ago at around 9:30 am and returned just before 4 pm. This was repeated for the following two days. It took a day for the website to actually acknowledge that there was maintenance going on to improve 4g and roll out 5g and that I should be pleased. You may be experiencing something similar. You could try what I did and switch to 3g to get a connection, albeit at slower speeds.
This is what happened to me 8 weeks ago had about 5 or 6 days with no service
 
You'll have to contact EE I guess, but would be interesting if EE are now starting to enforce a new policy on MBB devices and MPP's
Net Neutrality doesn’t allow that, we still have the old EU legislation as U.K. until the big 4 pay big money to the Gov to change it.
 
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