depach
Casual Member
Hi all!
I have used month to month EE 5G uncapped for a few months on the Huawei CPE Pro (v1) no problem, great speeds but lack of 464xlat was a bother (I am pro ipv6)
Last week (6th) I opted to take an EE contract where you get the 5G router included - the Smart 5G Hub https://shop.ee.co.uk/dongles/pay-monthly-mobile-broadband/smart-5g-hub/details
Unfortunately the internet keeps disconnecting randomly (router shows as connected but no traffic) and you have to restart the router. So far today this has happened 3 times (screenshot attached of what the router status shows when this happens)
I have plugged my old month to month Huawei CPE pro back in to compare, so far today no disconnects! (both running at the same time on different wifi networks)
My question is has anyone else experienced this, and since I am in the 14 day cool off should I return the router etc rather than go through the pain of dealing with EE support to resolve this
My Uncapped month to month contract has not been cancelled yet, and worked perfect apart from the lack of ipv6 which I can live with.
PS I didnt go into too much technical info but any questions please fire away!
I have used month to month EE 5G uncapped for a few months on the Huawei CPE Pro (v1) no problem, great speeds but lack of 464xlat was a bother (I am pro ipv6)
Last week (6th) I opted to take an EE contract where you get the 5G router included - the Smart 5G Hub https://shop.ee.co.uk/dongles/pay-monthly-mobile-broadband/smart-5g-hub/details
Unfortunately the internet keeps disconnecting randomly (router shows as connected but no traffic) and you have to restart the router. So far today this has happened 3 times (screenshot attached of what the router status shows when this happens)
I have plugged my old month to month Huawei CPE pro back in to compare, so far today no disconnects! (both running at the same time on different wifi networks)
My question is has anyone else experienced this, and since I am in the 14 day cool off should I return the router etc rather than go through the pain of dealing with EE support to resolve this
My Uncapped month to month contract has not been cancelled yet, and worked perfect apart from the lack of ipv6 which I can live with.
PS I didnt go into too much technical info but any questions please fire away!























