Some time ago I moved my broadband from Tiscali (an astonishingly awful ISP) to EFH Broadband on the recommendation of a colleague. In the early days EFH were very good indeed. Unfortunately, they were taken over by a cowboy outfit called 186.com who don’t inform me when they require payment for anything and when I haven’t paid just cut off the service. Not only do they not ask for payment, but when I call (India) to complain and subsequently make payment they have not once provided me with any kind of receipt.
At the time of transferring to this ISP, I also transferred my domain name from Nominet to them. I assumed therefore that I would be billed by EFH when the domain needed to be renewed; I wasn't and the domain was suspended. So it was that I contacted Nominet who informed me that in the world of the Internet they are like the DVLC are to transport, in that they have ultimate control over everything. So I have now paid them £94 to restore my domain and therefore my ability to send and receive emails.
As part of this saga EFH have demoted my domain to a sub-domain and therefore I am no longer able to view my web site. Yes I've complained many times, and on each occasion have been told that the problem will be fixed within the hour. I pay them for hosting but it seems that they are not prepared or able to fix the problem.
When I ask for a phone number for their accounts department I'm told that they can only be contacted by email.
EFH are an ISP that are well worth avoiding.
At the time of transferring to this ISP, I also transferred my domain name from Nominet to them. I assumed therefore that I would be billed by EFH when the domain needed to be renewed; I wasn't and the domain was suspended. So it was that I contacted Nominet who informed me that in the world of the Internet they are like the DVLC are to transport, in that they have ultimate control over everything. So I have now paid them £94 to restore my domain and therefore my ability to send and receive emails.
As part of this saga EFH have demoted my domain to a sub-domain and therefore I am no longer able to view my web site. Yes I've complained many times, and on each occasion have been told that the problem will be fixed within the hour. I pay them for hosting but it seems that they are not prepared or able to fix the problem.
When I ask for a phone number for their accounts department I'm told that they can only be contacted by email.
EFH are an ISP that are well worth avoiding.























