Xabi17
Regular Member
2 Feb 24 Update:
Engineer came who to be frank didn't impress me, spent most of the time talking about how good he was at his job, said the power on the optical line was 24.7 and so within the range of being fine, finally noticed the uneven up/down speeds after trying to tell me in the first 5 minutes it was the issue of my Asus router and not their equipment, and decided to replace the modem and the router apparently. Got parallel speeds and so he left. Sadly the rest of the afternoon while using their Linksys was worse and worse - websites just not loading. Speedtests showing 4Mbps then 0.5Mbps. Tried rebooting modem and router, which took a few minutes to reconnect, still negligible difference.
Spent another frustrating 30 minutes on the phone having to convince them that getting 0.5Mbps upload speed while 1 foot from the router was not to do with the Wifi connection...and someone else is coming on Tuesday to potentially see if there's anything wrong with the connections outside. Just the same crap from the customer support who are just going through scripts and not actually listening to me.
Does anyone have any suggestions...please...I'm at my wits end. At this rate I'm tempted to just cancel them and see if Hyperoptic at £77 a month instead of £25 a month will make me less frustrated (provided they can use the same hole in my front wall!).
________________________________
Hi all, new poster here. I am a bit more amateur than most people having read your threads so apologies for any incorrect language..
I had Community Fibre installed in December and it started off reasonably well, other than the installation needing to be in the middle floor rather than on the ground floor of the terrace house as I had hoped (due to their detector suggesting pipes might be in the way of the only realistic location it could go). Subsequently I've encountered a few issues so far, and would be interested to hear if others had similar issues or whether I'm just unlucky.
Sometimes a reboot of the router will fix the issue temporarily but it always comes back within the same day. This evening I rebooted and am still struggling with less than 10% of what is required and single figure speeds on WiFi with nearly full WiFi strength. I've disabled IPv6 tonight so will see how things go over the new few days but in the meantime, I wanted to try going back to my old router to see if it would fix anything and received the following error:
"Your ISP's DHCP does not function correctly"
Has anyone experienced this before and knows how to fix it please?
(Naturally customer support are being dreadful, taking a week to respond to emails, was on hold for 30 mins yesterday and gave up, but will likely try again tomorrow).
EDIT: Oh, and I've read a few times online Linksys routers aren't the best. I'm willing to invest a couple of hundred quid in a proper router with 1 or 2 (I should only need 1 to be honest) mesh nodes, which unfortunately I think will have to be wireless backhaul rather than wired at this stage (unless powerlines would work, which I have read/assume aren't much better than wireless). Please can I ask if anyone has any recommendations of other brands I should be able to plug into the provided modem and will do a better job for this sort of price (can stretch if needed)? Or are Linksys fine?
Engineer came who to be frank didn't impress me, spent most of the time talking about how good he was at his job, said the power on the optical line was 24.7 and so within the range of being fine, finally noticed the uneven up/down speeds after trying to tell me in the first 5 minutes it was the issue of my Asus router and not their equipment, and decided to replace the modem and the router apparently. Got parallel speeds and so he left. Sadly the rest of the afternoon while using their Linksys was worse and worse - websites just not loading. Speedtests showing 4Mbps then 0.5Mbps. Tried rebooting modem and router, which took a few minutes to reconnect, still negligible difference.
Spent another frustrating 30 minutes on the phone having to convince them that getting 0.5Mbps upload speed while 1 foot from the router was not to do with the Wifi connection...and someone else is coming on Tuesday to potentially see if there's anything wrong with the connections outside. Just the same crap from the customer support who are just going through scripts and not actually listening to me.
Does anyone have any suggestions...please...I'm at my wits end. At this rate I'm tempted to just cancel them and see if Hyperoptic at £77 a month instead of £25 a month will make me less frustrated (provided they can use the same hole in my front wall!).
________________________________
Hi all, new poster here. I am a bit more amateur than most people having read your threads so apologies for any incorrect language..
I had Community Fibre installed in December and it started off reasonably well, other than the installation needing to be in the middle floor rather than on the ground floor of the terrace house as I had hoped (due to their detector suggesting pipes might be in the way of the only realistic location it could go). Subsequently I've encountered a few issues so far, and would be interested to hear if others had similar issues or whether I'm just unlucky.
- Drop-out of Microsoft Teams video and intermittent delay in sending/receiving messages
- Intermittent delays in accessing normal webpages, loading images (e.g. Instagram) - can be a few seconds at a time if not more
- Regular drop-outs of video streaming like YouTube and similar
- WiFi speed tests demonstrating appalling results at times (single figure Mbps, 1000ms ping, 400ms jitter) even when I was sat directly next to the router, so doesn't appear to be a WiFi coverage issue. Even when connected via Ethernet, I was only getting about 90Mbps from a 1Gbps service.
- The packet loss, latency and jitter are all well, well below par and materially below what they used to be on a standard FTTC service that I used to have
Sometimes a reboot of the router will fix the issue temporarily but it always comes back within the same day. This evening I rebooted and am still struggling with less than 10% of what is required and single figure speeds on WiFi with nearly full WiFi strength. I've disabled IPv6 tonight so will see how things go over the new few days but in the meantime, I wanted to try going back to my old router to see if it would fix anything and received the following error:
"Your ISP's DHCP does not function correctly"
Has anyone experienced this before and knows how to fix it please?
(Naturally customer support are being dreadful, taking a week to respond to emails, was on hold for 30 mins yesterday and gave up, but will likely try again tomorrow).
EDIT: Oh, and I've read a few times online Linksys routers aren't the best. I'm willing to invest a couple of hundred quid in a proper router with 1 or 2 (I should only need 1 to be honest) mesh nodes, which unfortunately I think will have to be wireless backhaul rather than wired at this stage (unless powerlines would work, which I have read/assume aren't much better than wireless). Please can I ask if anyone has any recommendations of other brands I should be able to plug into the provided modem and will do a better job for this sort of price (can stretch if needed)? Or are Linksys fine?
Last edited:























