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Error ' Service cannot be connected'

Kirti

Member
I am with Plusnet Broadband/phone package with international 300 package which allows me 30 minutes free calls to some of the international countries - Ireland/US/Canada/Germany/Australia etc.

I have been getting the error 'Service cannot be connected' to all calls from my landline to any landline and mobile numbers to Australia only.
I can call the same numbers from my mobile
I can call the same numbers from another landline
All other countries work fine from my landline

Plusnet have tried all options - removing call baring/reset account/make up new account etc...
Nothing works!

Help would be very much appreciated.

Thanks in advance.
 

TTJJ

ULTIMATE Member
Is your number withheld by default by any chance? and you're dialling like 00614000000 for example, dropping the first 0 of the number?

By the sounds of it you've done quite a lot to work out what this is, it sounds like a Plusnet issue..
 

Kirti

Member
Thanks for your reply.
No I don't think my number is withheld as i have tried other number off the web e.g Bunnings department store too and get the same error.
Yes I am dropping the 0 of the number as well.

Plusnet have had an open reach engineer at my place to check the line too.
Plusnet have given up!!:(
 

Mark.J

Administrator
Staff member
ISPreview Team
Best place to ask this one would be Plusnet's own community forum, as very few people here will have their international calls add-on:

 
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