Dave O1
0
I often look at reviews on various sites and see favourable comments after a person joins a new ISP; but wonder how they find the service provided after being with the provider a number of months. As I’m in my sixth month with Metronet I thought I would post an update and wonder if my fellow users have found the same as me.
Reliability and speed both continue to be excellent - Downstream 474 Kbps (59.3 KB/sec) 511 Kbps (inc. overheads) and Upstream 246 Kbps (30.8 KB/sec) 265 Kbps (inc. overheads) Source Adslguide.
Customer Service difficult for me to rate this as I have not needed to speak to telephone support, and my few technical queries by email were answered promptly and accurately within a few hours, although on one occasion it was out of hours when telephone support is not available. I suppose having no need to speak to customer service must in its self be a reflection of the quality of their service, and adequacy of their web site online information. Have continued being proactive, keeping me informed using email of changes, these have included the option of a free Firewall.
Cost Metronet is almost unique in charging based on volume of data downloaded and uploaded. My monthly bill for PayGo500 (512Kbps) at 50:1 contention has varied between £11.75 and £14.08 with an average over 5 months of £12.94 although I was away for the lowest month. Although I pay an extra £8.81 a year for their email account.
Content unlike some ISP's they don’t provide any content, although I believe they have some News Servers and BBCi is available.
Research before moving from off peak dialup to ADSL I did a lot of research on ISPs (thanks ISPReview).
Summary I found the service excellent over the 6 months and hope the future continues first class. Would recommend any one to put Metronet on their short list for consideration, but any decision will depend on individual requirements.
Reliability and speed both continue to be excellent - Downstream 474 Kbps (59.3 KB/sec) 511 Kbps (inc. overheads) and Upstream 246 Kbps (30.8 KB/sec) 265 Kbps (inc. overheads) Source Adslguide.
Customer Service difficult for me to rate this as I have not needed to speak to telephone support, and my few technical queries by email were answered promptly and accurately within a few hours, although on one occasion it was out of hours when telephone support is not available. I suppose having no need to speak to customer service must in its self be a reflection of the quality of their service, and adequacy of their web site online information. Have continued being proactive, keeping me informed using email of changes, these have included the option of a free Firewall.
Cost Metronet is almost unique in charging based on volume of data downloaded and uploaded. My monthly bill for PayGo500 (512Kbps) at 50:1 contention has varied between £11.75 and £14.08 with an average over 5 months of £12.94 although I was away for the lowest month. Although I pay an extra £8.81 a year for their email account.
Content unlike some ISP's they don’t provide any content, although I believe they have some News Servers and BBCi is available.
Research before moving from off peak dialup to ADSL I did a lot of research on ISPs (thanks ISPReview).
Summary I found the service excellent over the 6 months and hope the future continues first class. Would recommend any one to put Metronet on their short list for consideration, but any decision will depend on individual requirements.























