Tesco net anytime was excellent service as I had no problem to log on at anytime even at peak-times between 6pm and 11pm as it always connecting 1st time every times. Never let me down, no engaged tones, or drop-out on connecting. But, Tesco net of course got 2 hours cut off periods but can redial straight away without any problem. Tesco net is also had no limit of spend times online. It suit for anyones who spend alots of time surf the internet or checking emails or even chats online. But it not suitable for online games or big downloading like kazaa or windows updates. Customer services isn't that bad but Tesco net will answers all your questions by email in the 48 hours periods. Tesco net anytime must held in a three month contract say on their terms and conditions before you can cancel it by email to tesco customer service. £12.49 a month for anytime isn't that bad, could be a better bargain than many other isp's who set a limit of 150 hours a month with bits expensive at around £15 a month. Tesco net had two dial up numbers from 0808 and also 0800. But, 0800 is guarantee you a 100% connecting than the 0808 which it not gaurantee to connecting. You don't have to use Tesco net dialer software to be installing on your pc as you can set up dial up network by manual set up on your pc.