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Excellent Service

I moved from Virgin, mainly because they are getting to be uncompetitive. On Tuesday 12th July I put my order in for PlusNet's 2mb service. It was activated the following Tuesday. The 2mb upgrade was activated the folllowing day, instead of the 5-7 days that I was originally told. Excellent! I was kept informed all during the migration and upgrade process, again excellent!
The PlusNet website is extremely informative and user friendly. So far I can't fault their serice nor their product.
 
I've been with them over a year now and can't fault them at all. I'm on the 1MB £21.99 a month Premier deal.

You get a lot of people moaning about band width and stuff but I use between 30GB and 60GB a month and it's never been a issue with them, never had a letter or been throttled or caped.
 
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rew said:
You get a lot of people moaning about band width and stuff but I use between 30GB and 60GB a month and it's never been a issue with them, never had a letter or been throttled or caped.

From what I have seen, the complaints about capping and bandwidth usually come from those who are very heavy users. I can see where they are coming from, the original concept of a 24/7 fast connection means 24/7 downloading.

Heavy users need a service that can cater for heavy users and I hope a good service for them is found, though they will have to pay for it.

I've been with F9/Plusnet for about 8 years and they have been pretty good, I have had problems which they have fixed. Of course, they could completely screw up tomorrow, but thats the risk we all run with any service. ;)
 
froggy said:
Of course, they could completely screw up tomorrow, but thats the risk we all run with any service. ;)

Agreed.

It doesn't matter who you are with.

Someone, somewhere will have a problem.

That's life.

Of course when it happens to me.......................

I don't take that view.
 
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I am currently subscribed to their 2Mb Premier service with no complaints. I have been following all the current hot topics and feel that certain customers have been unfairly targeted by PlusNet. At present PlusNet seem to be suffering from a customer communication problems both in what and what they do not say.
 
Some very hot topics over in the Plusnet and ADSLGuide forums.

I believe ADSLGuide are currently waiting for a reply from PN before posting the story on their front page.
 
Stay away from PN, my migration away from them starts tomorrow.

I am not one of these so called heavy users yet i and others on the so called "Premier" account started to suffer slowdowns and i dont mean just the P2P capping that was going on.
I dont use P2P yet was experiencing slowdowns just accessing usenet.
Since traffic shaping i can not reccomend PN to anyone.

Can't wait to be away, do yourself a favour and save yourself time and money and go somewhere else, take a look in the adslguide forums and give yourself a good giggle as well when you see the traffic accident you managed to avoid.
 
guest said:
Be carefull if you go to PN, they are now threatening customers who post adversley on their own forums. Ringing them at home and saying their accounts are to be terminated read it here http://portal.plus.net/central/forums/viewtopic.php?t=31971&postdays=0&postorder=asc&start=0 if you are not a PN customer use "guest" and "guest" as username and password.....and after reading it come back and tell us if you want to join them.
Hi,

This was an isolated instance. We did not 'threaten' termination of a users account for just 'posting on the forums'. There were other factors that compounded the decision that was taken.

The users in question had been provided with answers to the queries they were repeatedly raising on a multitude of occasions. Unfortunatley we were simply not able to provide any answer other than those we had already provided. Support resources were being taken away from other customers to such an extent that we offered an assited migration to another provider.

We telephoned and wrote to the customers concerned explaining this.

We could have executed this a little more smoothly and notified our moderators and the Usergroup prior to taking action and for that I must put my hands down and say that we made a few mistakes. Ultimately though, this would not have altered the decision that was made to contact these users.

I don't think any potential or existing Plusnet customers need worry about anything similar happening to them.

Kind Regards,
 
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Tell me when Minus Net handled any situation well, cos I can tell you many they did not. Time you put your brains in gear before opening your mouths.
Secondly why were these two targeted when others were just as big a "nuisance" and why was time taken up by staff most of the pages went without staff comment
Finally can you tell us why PN renegated on the promise by Carol Axe (she sure lives up to her name) to send the emails out that caused the problems.
 
bpullen said:
Hi,

This was an isolated instance. We did not 'threaten' termination of a users account for just 'posting on the forums'. There were other factors that compounded the decision that was taken.


I don't think any potential or existing Plusnet customers need worry about anything similar happening to them.

Kind Regards,

Bob,

I was very saddened by this action, I do not know what was said by whom,( nor do I really care )..the very fact that Plusnet booted 2 members from the service for simply using free speech on a forum that was apparently acceptable to the forum moderators, quite bluntly....stinks.

Feel free to check through this forum, I have praised Plusnet many times, however I am now considering my options, I really do not wish to be associated with a company that employs such outrageous tactics.

I am sure I am not alone in this view.

Sadly Plusnet are losing the trust of loyal / good customers.

Indeed...I would consider the patience of many like me is becoming " unsustainable "... :confused:

Kind Regards

Incactive
 
Any answers to my questions, or would that take up too much of PN's time?
 
Obviously time is very limited with PN reps these days, they are too busy giving out MAC codes and phoning up to see why people are leaving to answer any questions that are difficult, as usual try and paper over the cracks and where that is not possible, just ignore it and hope it will go away.
 
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In my view a forum should be seperate from your connection. Besides of which, if these people were causing a problem in the forums, why were they simply not banned?

This makes no sense what-so-ever. My only thoughts are that it was either a stroppy staff member using too much of their power (which I would hope they are now getting a chewing out for), or these people were mentioning something PN considers a touchy subject and didnt want veiwed by others.

By the looks of things, PN have some serious damage limitation to do. I think the first thing they should do is get rid of this barmy 30 mins inactive thing. Thats really a beancounter thing thats squeezing customers for all they are worth.
 
HI There

I agree that we did not handle this as well as we could but there was far more to it then has been pointed out here. I have been appointed to make sure that we begin to manage these issues better then we have in the past and with time I will do.
 
"but there was far more to it then has been pointed out here"
Be our guest enlighten us.

edit to add
and you might like to answer these two questions at the same time

"Secondly why were these two targeted when others were just as big a "nuisance" and why was time taken up by staff most of the pages went without staff comment
Finally can you tell us why PN renegated on the promise by Carol Axe (she sure lives up to her name) to send the emails out that caused the problems."

They have been here for a while and no one from PN has taken them up.
 
Is'nt all this negative press relating to their "standard service" rather than their premier service that is uncapped? I have narrowed my choices down to Plusnet or F2S from my 2mb pipex service due to cost (I pay £33 per month)
Still cant make my mind up though? Thoughts on this point?
 
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