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Existing Tag on line?

Hi all,
I ordered Broadband with BT almost a month ago now and they still haven't activated it. They are saying that the order is failing because there is an existing TAG for a broadband order on the line/exchange and they don't know who it's with?

It's a new line that BT installed, is there any way I can find out who the order might be with so I can cancel it? Or any other solutions?

Thanks for any help, am getting desperate!

Thanks,
Justin
 
Most ISPs can deliver broadband through BT exchanges just not as cheap since BT do offers selling less than competition is charged.

When new line is placed then it is only BT who can remove this the split companies might be the stumbling block..

BUT!

It is the same for all ISPs I do know Aquiss has cleared a tag from a friends new phone line by contacting BT OPenreach which BT retail can also do sadly the problem is you are dealing with offshore support and language barriers. Try asking to be put through to a UK call center or as for an email you can use to explain the problem. Last resort would be to ask for a number change to hopefully get a untagged line so BT can deal without a manual.
 
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Bit of info. here:

http://www.ispreview.co.uk/new/complain/common_isp_complaints_tag.php#2

Ofcom typically suggests that the new ISP is best placed to investigate / fix the issue and if they don't want to help you get it resolved then find somebody else who does, although it can take around 10 days to get these issues resolved once an ISP agrees to help.

Sometimes the old ISP, which caused the problem, may also need to be contacted in order for the tag to be removed. Sadly this is all a bit of a crummy process for the consumers but it does still happen. IMO pick a tech-savvy ISP with a short contract, get the tag resolved, then move to a cheaper one later if you're not happy.
 
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