I too would have avoided them like the plague. I'd sooner pay for a second phone line rather than paying a company that gains customers using the ezee method. As it was I made sure my brother didn't sign-up with them, and he considers the prolonged outage was well worth it to be rid of them
A few of us 'got away' - I even got my money back IN FULL!!!!
I'm with BT now - no problems so far (3 months). I only use the service at weekends but it's pretty reliable throughout Saturdays & Sundays - although there seem to be complaints on here from people about speeds.