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Faith in Xilo restored

Redcar

Casual Member
Well, after a bit of a rocky start when ordering an upgrade (not helped by BT's portal not working) I now have superfast broadband up and running.

The BT Engineer turned up when he said he would, and everything was installed in a few minutes.

I needed help with setting up my Billion router and so called up Xilo's support line which was answered promptly. The engineer patiently got me to plug the cables in correctly (Doh!), checked my settings and was only happy to let me go once he was sure that I was connected to the internet.

Many thanks Mat and your team (I now believe that there's more people there than you :)).

I'll reenter my review in a few days once everything has calmed down.
 

uno

ISP Rep
Good to hear.

I'll be sure to pass your comments over to Ryan, whom you spoke to today.

Do get in touch should you need any further help!

Matt
 
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