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Farewell Pipex

I requested a MAC code today from Pipex and will soon be off to pastures new. I never had any problems with their service, never had cause to contact them, no billing errors either. The only reason I am moving on is because Pipex is now owned by Tiscali. I was assured that Pipex is being run as a seperate company and even offered a discount to stay but I have heard to many horror stories about Tiscali to take the chance. Since the takeover customer services has been reorganized so I figure that in time Tiscali will decide to do away with the Pipex brand.
 
Spoke to Nildram (owned by Pipex & thus Tiscali) yesterday because of a fault. They said that so far they had had no intervention by Tiscali but felt it was only a matter of time. New deals were in the pipeline. Very sad beacuse their customer service is very friendly and I doubt if Tiscali's will be on the same level. I even get to talk to the same person at Nildram.
:smilet:
 
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I heard the pipex staff at the Manchester support are training people from overseas call center to take over the support. Feb all support will cease by present staff as the last of them will finish. Staff have been finishing for the last few months in Manchester
 
I heard the pipex staff at the Manchester support are training people from overseas call center to take over the support. Feb all support will cease by present staff as the last of them will finish. Staff have been finishing for the last few months in Manchester

F2S told me the same tale earlier in Nov during another shuffle of staff, so I would take this as a large be wary...
 
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