Ever since their forum got hacked, have not heard a peep from this ISP. I log support calls they never get answered. This ISP just want to make money and not offer any customer service. The only time i hear from these guys is when my credit card has a problem, then my inbox gets innundated with e-mails.
At the moment , i am having troubles with the speed of my internet, its crap.
I do believe there is something wrong on thier side.
Also when their upstream provider makes major changes, we dont get any notifications whatsoever. I recall last month i was changed from Datastream to Ipstream, i had downtime on the changeover, heard absolutely nothing, also i had a period of a week waiting for the Ipstream 500 they migrated me to to be bumped up to 1meg.
in the end the upgrade didnt matter as the internet speed i am getting is at times , pretty poor.
im not asking for much, all i want is what i paid for.
I have noticed a couple of other people complaning about these guys, Fast 24 should take complaints like this seriously, You cant make an ISP, take everyones money and then just go to sleep for a few years. If you cant be bothered to reply to support tickets or pick up phone calls, then at least bring the support forum back up.
i have decided now to put up with the problem and am currently sorting out a migration to the isp i work at, i will now get my dsl for free (instead of the outrageous £27.50 1meg) as well as getting some decent technical support.
thank god for that
At the moment , i am having troubles with the speed of my internet, its crap.
I do believe there is something wrong on thier side.
Also when their upstream provider makes major changes, we dont get any notifications whatsoever. I recall last month i was changed from Datastream to Ipstream, i had downtime on the changeover, heard absolutely nothing, also i had a period of a week waiting for the Ipstream 500 they migrated me to to be bumped up to 1meg.
in the end the upgrade didnt matter as the internet speed i am getting is at times , pretty poor.
im not asking for much, all i want is what i paid for.
I have noticed a couple of other people complaning about these guys, Fast 24 should take complaints like this seriously, You cant make an ISP, take everyones money and then just go to sleep for a few years. If you cant be bothered to reply to support tickets or pick up phone calls, then at least bring the support forum back up.
i have decided now to put up with the problem and am currently sorting out a migration to the isp i work at, i will now get my dsl for free (instead of the outrageous £27.50 1meg) as well as getting some decent technical support.
thank god for that
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