Sponsored Links

Fast4 adsl connecting Problems

Lets hope this gets sorted asap then and you can start enjoying Fast4!
 
charlie_b , sorry to hear that you are not enjoying what should be a trouble free connection, please pm me your details ( customer id number ) and i will look into it. Don't worry, we will try and resolve this asap.

Added Later:::::

Charlie i think i have found your account, ( if this is the last 3 digits of your postcode 5HT ???)
below is a post from our internal technical support team.

04/05/2007 20:25:40 Support This has been passed onto BT and we are awaiting an update.
04/05/2007 11:02:24 Support Hi, please can you let me know what's happening with this?

I have checked again with the user today and he cannot connect using the fast4 test account but can with the BT test account.

As you can see from the ticket raised last night we are awaiting BT to instruct us whether it is going to be reprovisioned or a BT will attend your property. My guess is that they got the provisioning wrong. If it is not answered in the morning then i will get involved more and try to get this escalated for you.
 
Last edited:
charlie

Just for your info
Because test 2 failed, it doesn't mean it's the ISP's fault as such, what it indicates is that BT aren't routing your ADSL line correctly. In other words it should pass through to fast4 but for some reason it isn't. Generally this should be an easy fix for BT, and I see that Steve is now looking into it for you so I expect it will get resolved soon.
 
thank god for this site and steve if you get this resolved you are a star! hopefully will be resolved this week, now another thing im dreading is the phone bill, caus allot of the phones calls i have made where to tech support 50-60p min, whats the chances of getting reinbated for the phone calls or maybe an extra month free ontop of the month i will be getting which i hope they have noted which they did say to me on the phone, anyway lets see what happens keep you all informed
cheers
charlie
 
lets get you online first then i will look at what you have spent after. Kevin is right.... it does look like its not being presented to our gateway routers from BT's central core. Nevertheless, we will get it sorted.
 
Sponsored Links
hiya steve kay just got in from work and tried my internet still no joy have bt been in tuch this morning do you know and can u escalate my problem with fast4 please
cheers
 
Top
Cheap BIG ISPs for 100Mbps+
Community Fibre UK ISP Logo
150Mbps
Gift: None
Virgin Media UK ISP Logo
Virgin Media £22.99
132Mbps
Gift: None
Vodafone UK ISP Logo
Vodafone £24.00 - 26.00
150Mbps
Gift: None
NOW UK ISP Logo
NOW £24.00
100Mbps
Gift: None
Plusnet UK ISP Logo
Plusnet £25.99
145Mbps
Gift: £50 Reward Card
Large Availability | View All
Cheapest ISPs for 100Mbps+
Gigaclear UK ISP Logo
Gigaclear £17.00
200Mbps
Gift: None
Community Fibre UK ISP Logo
150Mbps
Gift: None
Virgin Media UK ISP Logo
Virgin Media £22.99
132Mbps
Gift: None
Hey! Broadband UK ISP Logo
150Mbps
Gift: None
Youfibre UK ISP Logo
Youfibre £23.99
150Mbps
Gift: None
Large Availability | View All
Sponsored Links
The Top 15 Category Tags
  1. FTTP (6027)
  2. BT (3639)
  3. Politics (2721)
  4. Business (2440)
  5. Openreach (2405)
  6. Building Digital UK (2330)
  7. Mobile Broadband (2146)
  8. FTTC (2083)
  9. Statistics (1901)
  10. 4G (1816)
  11. Virgin Media (1764)
  12. Ofcom Regulation (1582)
  13. Fibre Optic (1467)
  14. Wireless Internet (1462)
  15. 5G (1407)
Sponsored

Copyright © 1999 to Present - ISPreview.co.uk - All Rights Reserved - Terms  ,  Privacy and Cookie Policy  ,  Links  ,  Website Rules